Customer Experience Program Manager

1 hour, 28 minutes ago
Full-time
Senior
Project and Program Management
Blueprint Technologies

Blueprint Technologies

Blueprint Technologies specializes in delivering tailored business management and IT solutions that optimize cloud spending, enhance productivity, and drive innovation across various industries, including manufacturing, retail, finance, and healthcare.

Internet Software & Services
251-1K
Founded 2013

Description

  • Own and manage integrated workback plans across readiness, validation, communications, and launch milestones.
  • Drive program operating cadences including daily and weekly stand-ups, readiness checkpoints, and executive review cycles.
  • Track dependencies, risks, and blockers, and surface tradeoffs, mitigation plans, and recommendations proactively.
  • Plan and execute User Acceptance Testing (UAT) programs end to end.
  • Define validation phases and manage ring-based deployments such as UAT, Ring 0, Ring 1, and Ring 2.
  • Coordinate participant readiness, including access provisioning, instructions, timelines, and logistics.
  • Capture and organize testing feedback into structured, actionable formats.
  • Manage phased rollouts using clear entry and exit criteria for each deployment ring.
  • Coordinate office hours, iteration cycles, follow-ups, and issue triage throughout rollout.
  • Partner closely with engineering and other cross-functional teams to align timelines, expectations, delivery plans, and messaging.

Requirements

  • 5–7 years of professional experience in program or project management.
  • Experience operating effectively in ambiguous, fast-moving environments.
  • Experience managing UAT, pilots, or phased program rollouts.
  • Strong cross-functional coordination skills without direct authority.
  • Excellent written and verbal communication skills with strong attention to detail.
  • Ability to work independently, manage competing priorities, and drive execution end to end.
  • Advanced experience developing and delivering stakeholder-ready presentations.
  • Hands-on experience using collaboration and productivity tools such as presentation software, document repositories, and shared planning tools.
  • At least 1 year of experience working within a large enterprise technology organization, with full-time employee experience preferred.
  • PMI, PMP, or equivalent project/program management certification preferred.
  • Experience running Agile methodologies such as Scrum in a program execution context preferred.
  • Experience supporting customer experience, readiness, enablement, or field-facing programs preferred.

Benefits

  • Medical, dental, and vision coverage.
  • Flexible Spending Account.
  • 401(k) program.
  • Competitive PTO offerings.
  • Parental leave.
  • Opportunities for professional growth and development.
  • Remote work location.
  • Anticipated Washington State hourly pay range of $47–$51.92 USD per hour.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Marketing AI & Transformation Strategy Lead

Alphasense 51-250 Industrial Conglomerates

AlphaSense is hiring a marketing-focused AI program lead to coordinate and execute cross-functional AI initiatives that improve efficiency, adoption, and visibility across the marketing organization.

Prototyping
13 minutes ago

Program Manager - C2 Deployment

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is hiring a Program Manager for C2 Deployment on the IBCS-M program to lead deployment planning, event support, and fielding of counter-UAS command-and-control capabilities for U.S. Army and allied customers.

Agile Computer Vision
13 minutes ago

Senior Program Manager, Commercial

instacart.careers 1K-5K Internet Software & Services

Instacart is seeking a Senior Program Manager, Commercial to oversee creative portfolio resources and lead high-priority cross-functional programs for its in-house creative agency, Local Produce.

Asana Monday.com
13 minutes ago

Staff Technical Program Manager, ML/AI Platform

Pinterest 5K-10K Internet Software & Services

Pinterest is hiring a Staff Technical Program Manager to lead cross-engineering strategic programs for its ML/AI platform, GenAI infrastructure, and Agent Platform, turning ambiguous priorities into measurable execution.

Agile Generative AI Machine Learning Python
43 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers