Customer Support Specialist

1 week, 2 days ago
Full-time
Junior
Customer and Technical Support
Bloomerang

Bloomerang

Bloomerang provides nonprofit organizations with integrated software solutions for fundraising, donor and volunteer management, enabling them to enhance donor relationships, increase retention, and effectively mobilize volunteers to support their missi...

Specialized Consumer Services
251-1K
Founded 2012

Description

  • Provide customer service and support for Bloomerang customers via email, live chat, and phone.
  • Apply basic product knowledge and follow standard operating procedures to resolve customer issues.
  • Respond promptly to customer questions and support stakeholder initiatives through written, verbal, and electronic communication.
  • Handle an average of approximately 25 customer interactions per day.
  • Assist customers with using Bloomerang software effectively.
  • Conduct new customer implementations and training sessions.
  • Develop and deliver training webinars for customers and internal employees.
  • Create help documents and videos to support users.
  • Assist with software quality assurance and testing.
  • Provide feedback on software design and functionality to the Product Development team.

Requirements

  • Ability to apply product knowledge learned through new hire training and daily work.
  • Strong problem-tracking skills to identify trends or patterns in customer system issues.
  • Background in providing high-quality customer service.
  • Excellent written and verbal communication skills.
  • Ability to solve problems quickly.
  • Strong troubleshooting ability and comfort working with computers and software technology.

Benefits

  • Health, vision, and dental insurance options.
  • Access to HealthiestYou, a 24/7 confidential healthcare service.
  • Competitive PTO package with 20 PTO days, 3 flex days, 4 optional volunteer days, and 12 paid holidays.
  • Paid parental leave.
  • 401(k) match.
  • Remote full-time position with equipment shipped to your door.
  • Hourly pay of $18.00 to $22.00 per hour.
  • Eligibility for a discretionary bonus.

Interested in this position?

Apply directly on the company website

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