Conversion Project Manager

3 months ago
Full-time
Mid Level
Data Science and Analytics
Bloomerang

Bloomerang

Bloomerang provides nonprofit organizations with integrated software solutions for fundraising, donor and volunteer management, enabling them to enhance donor relationships, increase retention, and effectively mobilize volunteers to support their missi...

Specialized Consumer Services
251-1K
Founded 2012

Description

  • Guide new clients through their conversion journey from sales handoff to completion.
  • Manage a full project load of clients and ensure on-time deliverables.
  • Facilitate check-in calls and virtual meetings throughout each phase of the conversion process.
  • Partner with Conversion Technical Services to identify and resolve anomalies in client data.
  • Submit data revision requests when needed to correct conversion issues.
  • Evaluate, document, and escalate client issues or concerns during the conversion journey.
  • Make independent decisions and solve common to complex conversion issues in the best interest of clients.
  • Maintain a 90% average on-time delivery record for completed conversions.
  • Maintain an average CSAT score of 88% or higher in the top two ratings.

Requirements

  • Project management experience, preferably in an external client-facing role.
  • Excellent written and verbal communication skills.
  • Data migration and/or conversion experience at a SaaS company.
  • Technical familiarity with relational tables and databases.
  • Nonprofit knowledge, preferred.
  • Permanent, full-time availability.
  • Ability to work remotely within the U.S. or select Canadian provinces.
  • No visa sponsorship or relocation assistance available.

Benefits

  • Generous health, vision, and dental insurance options.
  • Access to HealthiestYou for 24/7 confidential doctor access.
  • Competitive PTO package with 20 PTO days, 3 flex days, 4 optional volunteer days, and 12 paid holidays.
  • Paid parental leave.
  • 401(k) match.
  • Company-provided equipment shipped to your door.
  • Salary range of $55,000 to $61,000.
  • Discretionary bonus eligibility.

Interested in this position?

Apply directly on the company website

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