RemoteLeaf Logo
Log in Sign up

User Engagement Lead

5 hours, 2 minutes ago
United States
Full-time
Lead
Social Media Manager
Product Management
Apply Now
Black Canyon Consulting

Black Canyon Consulting

Black Canyon Consulting (BCC) is a Woman Owned Small Business specializing in innovative Program and IT Management Support Services with a focus on Integrity, Impact, and Innovation for Federal R&D programs.

Internet Software & Services
11-50
Founded 2017
View All Jobs 3

Description

  • Plan and lead an ongoing external UMLS user-engagement program, including outreach, recruitment, interviews, and supporting materials.
  • Identify and engage diverse UMLS users and stakeholders, including users of data, terminology resources, APIs, mappings, and Health IT standards.
  • Conduct interviews, listening sessions, and other structured engagements to understand workflows, use cases, needs, dependencies, and pain points.
  • Document user feedback and use cases consistently and traceably.
  • Analyze findings to identify recurring themes, differences across user communities, and opportunities for UMLS improvement.
  • Coordinate with NLM staff and technical or terminology subject matter experts during specialized engagements.
  • Maintain participant relationships, conduct follow-ups, and validate findings.
  • Prepare engagement summaries, reports, briefing materials, and use-case inventories for NLM stakeholders.
  • Track participants, activities, findings, open questions, and follow-up actions while protecting participant information.
  • Develop repeatable methods, templates, and processes for continued user engagement.

Requirements

  • Experience planning and conducting user research, stakeholder engagement, customer discovery, interviews, listening sessions, or comparable qualitative research.
  • Ability to engage technical and non-technical users, ask effective follow-up questions, and translate discussions into actionable findings.
  • Experience recruiting and coordinating external participants and managing multiple engagements, schedules, follow-ups, and deliverables.
  • Strong qualitative analysis, synthesis, documentation, facilitation, and written and oral communication skills.
  • Ability to understand technical data products and workflows, including data structures, formats, functionality, and complexity.
  • BS-level or higher education in health informatics, biomedical informatics, information science, library and information science, public health, social science, user research, communications, healthcare, or a related field, or equivalent experience.
  • Familiarity with UMLS, biomedical terminology, controlled vocabularies, or related Health IT data products and standards preferred.
  • Experience engaging terminology users, informaticians, developers, data engineers, researchers, or health information professionals preferred.
  • Familiarity with interoperability, terminology mappings, APIs, FHIR, or other Health IT data-exchange concepts preferred.
  • Experience with modernization, product discovery, service improvement, or user-centered design involving complex data products preferred.

Benefits

  • Remote-eligible position.
  • Medical, dental, and vision coverage.
  • 401(k) plan with employer contribution.
  • Paid holidays and vacation.
  • Tuition reimbursement.
  • Competitive salary commensurate with experience.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

The N2 Company

Readership Engagement Specialist

The N2 Company 1K-5K Media

The N2 Company is hiring a fully remote Readership Engagement Specialist to connect with magazine readers, develop community story opportunities, and provide content teams with actionable information for publication.

Anywhere Full-time Mid Level Social Media Manager
$52k-$58k
Monday.com
4 hours, 17 minutes ago
TurFresh

Social Media & Reputation Specialist

TurFresh 11-50 Professional Services

TurFresh is hiring a full-time, remote Social Media and Community Manager to manage its public voice, social channels, customer community, and online reputation across its multi-location turf-cleaning business.

Mexico Argentina Colombia Costa Rica Dominican Republic El Salvador Guatemala Honduras Nicaragua Panama Paraguay Peru Uruguay Venezuela Puerto Rico Full-time Mid Level Social Media Manager
Copywriting CRM Instagram API SEO TikTok
4 hours, 32 minutes ago
SparkfundTM

Community Engagement Manager

SparkfundTM 11-50 Renewable Electricity

Sparkfund is hiring a remote Minnesota-based Manager, Community Engagement to build community relationships and support successful deployment of its Capacity Connect distributed energy projects across the state.

United States Full-time Senior Social Media Manager
$105k-$143k
4 hours, 32 minutes ago
Digital Media Management

Jr - Social Media Manager

Digital Media Management 251-1K Professional Services

Digital Media Management, a Keywords Studios company, is seeking a Junior Social Media Manager to develop and manage social campaigns for television and streaming clients, from content creation through audience engagement and reporting.

United States Full-time Junior Social Media Manager
$35k-$50k
Influencer Marketing Instagram API Social Media Marketing TikTok
4 hours, 47 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers