Swedish Speaking Customer Support Specialist - Work In Bulgaria

1 hour, 5 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer service to Swedish-speaking clients via phone, email, and chat.
  • Resolve customer inquiries and issues promptly and professionally.
  • Document customer interactions accurately and maintain up-to-date records.
  • Collaborate with other departments to resolve complex customer concerns.
  • Stay current on product and service knowledge to provide accurate information.
  • Participate in ongoing training to improve service delivery and product understanding.

Requirements

  • Fluency in Swedish, both spoken and written, is essential.
  • English proficiency is an advantage.
  • Previous experience in customer support or a related field is preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and a customer-oriented approach.
  • Familiarity with CRM tools and general computer proficiency.
  • Ability to work effectively both independently and as part of a team.
  • Willingness to work in Bulgaria and adapt to the local work environment.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • €1,500 signing bonus.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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