Italian Speaking Back Office Gaming Support Specialist - Work In Bulgaria

4 hours, 4 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide back office gaming support to Italian-speaking customers across multiple communication channels.
  • Liaise with technical and operational teams to resolve customer issues in a timely manner.
  • Maintain accurate records of customer interactions, processes, and resolutions.
  • Identify opportunities for process improvements and help implement service optimizations.
  • Stay up to date on gaming products, industry trends, and regulations.
  • Participate in ongoing training to develop skills within the gaming sector.

Requirements

  • Fluency in Italian, both written and spoken, is required.
  • Proficiency in English is an advantage.
  • Previous experience in customer support or back office roles is preferred, ideally within the gaming industry.
  • Strong organizational skills and the ability to manage multiple tasks efficiently.
  • Excellent communication skills with a customer-centric approach.
  • Ability to work collaboratively in a team and adapt to a fast-paced environment.
  • Familiarity with CRM platforms and standard office software.
  • Willingness to relocate to Bulgaria and adapt to a new cultural environment.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • €1,500 signing bonus.
  • Fully paid training.
  • Health insurance.
  • Monthly accommodation bonus.

Interested in this position?

Apply directly on the company website

Apply Now

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