Affiliate Operations - Greater China

3 hours, 29 minutes ago
Full-time
Mid Level
Customer and Technical Support
Binance

Binance

Binance operates as a leading blockchain ecosystem and digital asset exchange, integrating digital technology with financial services to facilitate the trading and management of cryptocurrencies.

Capital Markets
5K-10K
Founded 2017
$10M raised

Description

  • Answer users’ questions and provide timely, accurate support to ensure a positive user experience.
  • Support Referral Pro Mode members by explaining referral and rebate mechanisms through Telegram or internal community groups.
  • Collect and analyze community feedback and turn it into actionable insights for internal teams.
  • Support product development and marketing strategies by sharing user and community insights.
  • Monitor affiliate and referral marketing activities to ensure integrity and compliance with company standards.
  • Explore new content formats, channels, creative ideas, and growth opportunities for experimentation and optimization.
  • Contribute to potential business development or operations initiatives as the role evolves.
  • Coordinate effectively with KOLs and community members across different time zones.

Requirements

  • Familiarity with cryptocurrency terminology, market trends, and Referral Pro Mode program rules.
  • Ability to work flexible hours to engage with KOLs and community members across different time zones.
  • Bilingual English and Mandarin proficiency, with strong spoken and written communication skills.
  • Excellent organizational and time management skills with the ability to handle multiple tasks at once.
  • Mature business experience with a strong ownership mindset and emotional intelligence.
  • Experience working with overseas partners and stakeholders is required.
  • Ability to support community operations and marketing-related communication in a fast-paced environment.

Benefits

  • Competitive salary and company benefits.
  • Work-from-home arrangement, depending on the business team’s work nature.
  • Opportunity to work with a world-leading blockchain ecosystem.
  • Collaboration with world-class talent in a flat, user-centric organization.
  • Autonomy to tackle fast-paced and innovative projects.
  • Career growth opportunities and continuous learning.

Interested in this position?

Apply directly on the company website

Apply Now

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