Patient Billing Associate

2 hours, 53 minutes ago
Full-time
Junior
Customer and Technical Support
BillionToOne

BillionToOne

BillionToOne is a precision diagnostics company revolutionizing disease detection with single base pair accuracy, making molecular diagnostics accessible and efficient for all.

Pharmaceuticals
251-1K
Founded 2016
$296M raised

Description

  • Engage customers proactively and resolve issues that may affect account growth or retention.
  • Respond to phone, email, and web inquiries from physician offices, field sales representatives, and patients.
  • Answer questions about the company’s technology, products, services, costs, billing, and insurance coverage.
  • Maintain accurate documentation of customer communications and follow-up activities.
  • Contact patients by outbound calling and SMS to explain potential costs and address billing concerns.
  • Contact physicians and medical personnel to obtain missing information needed for reimbursement.
  • Manage a customer contact queue and follow a scheduled outreach cadence until each case is resolved.
  • Handle approximately 20-30 inbound calls and 40-50 outbound calls per day.

Requirements

  • 2+ years of prior client-facing experience.
  • Inside Sales or Customer Service experience in a fast-paced, high-volume environment strongly preferred.
  • Experience using Salesforce.
  • Advanced organizational skills with the ability to handle multiple assignments.
  • Ability to learn quickly and navigate complex workflows and technology.
  • Outstanding verbal, written, and presentation skills with the ability to tailor messages to different audiences.
  • Fluency in Spanish is a nice to have.

Benefits

  • Total compensation of $115,300 per year at plan, including a base pay rate of $53,592 per year.
  • Generous equity options.
  • Multiple medical benefit options, with employee premiums paid 100% on select plans and dependents covered up to 80%.
  • 16 weeks of fully paid family bonding leave for new parents.
  • Supplemental fertility benefits coverage.
  • Retirement savings program with a 4% company match.
  • Increased paid time off with tenure.
  • Access to modern hardware and facilities.

Interested in this position?

Apply directly on the company website

Apply Now

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