UX Product Researcher

2 weeks, 6 days ago
Full-time
Mid Level
Design and User Experience
Bask Health

Bask Health

Bask Health is the compliant, accessible, and no-code platform for telehealth, providing EMR, payment processing, pharmacy fulfillment, website builder, and patient management system. It's the Shopify for E-Prescribing.

Internet Software & Services
1-10

Description

  • Partner with Product and Design to identify high-value questions before solutions are defined.
  • Conduct qualitative and quantitative research with customers, operators, providers, and patients.
  • Build ongoing relationships with users to support continuous product discovery.
  • Combine interviews, usability tests, surveys, analytics, support feedback, and customer conversations to understand behavior.
  • Identify unmet needs, workflow inefficiencies, emerging behaviors, and product opportunities.
  • Translate ambiguous findings into insights, recommendations, prioritization decisions, and product strategy inputs.
  • Design lightweight research approaches and experiments suited to the level of uncertainty.
  • Collaborate with designers from early concepts through prototypes and production experiences.
  • Evaluate prototypes and shipped experiences to identify friction and measure improvements.
  • Use AI-assisted research workflows and help identify valuable applications of AI and automation in healthcare workflows.

Requirements

  • Proven experience in Product Research, UX Research, User Research, or a similar role in a digital product organization.
  • Experience investigating ambiguous product questions and influencing meaningful product decisions.
  • Experience with qualitative methods such as interviews, usability testing, contextual inquiry, and concept testing.
  • Experience using quantitative signals, including surveys, product analytics, experiments, or behavioral data.
  • Strong analytical thinking, synthesis, product judgment, and written and verbal communication skills.
  • Ability to connect research to product strategy, design, engineering constraints, and business outcomes.
  • Comfort working pragmatically in fast-moving, ambiguous environments.
  • Experience collaborating with Product and Design across discovery, development, and post-launch evaluation.
  • Comfort using modern AI tools while maintaining critical thinking, evidence quality, privacy awareness, and independent judgment.
  • Preferred: Experience with B2B SaaS, healthcare, telehealth, fintech, marketplaces, complex platforms, multi-sided products, regulated environments, AI products, or continuous discovery programs.

Interested in this position?

Apply directly on the company website

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