eCommerce Account Manager

1 month ago
Full-time
Mid Level
Customer and Technical Support
Bask Health

Bask Health

Bask Health is the compliant, accessible, and no-code platform for telehealth, providing EMR, payment processing, pharmacy fulfillment, website builder, and patient management system. It's the Shopify for E-Prescribing.

Internet Software & Services
1-10

Description

  • Build and maintain strong relationships with assigned clients as their primary account contact.
  • Conduct regular check-ins and business reviews to ensure clients' needs are met and to monitor satisfaction.
  • Identify opportunities for clients to improve or scale their telehealth business and recommend appropriate platform solutions.
  • Provide ongoing support and guidance to clients on Bask Health's telehealth platform and services.
  • Coordinate with internal teams to resolve client issues and implement product or service improvements.
  • Proactively drive client success and retention by ensuring adoption of relevant features and services.

Requirements

  • 3–5 years of experience in account management within a SaaS or eCommerce environment.
  • Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management skills.
  • Strong analytical skills and a passion for customer success.
  • Familiarity with the healthcare or telehealth industry is a plus.
  • Self-motivated with the ability to work independently and collaboratively as part of a team; remote work readiness.

Benefits

  • Competitive compensation package with stock options.
  • Remote-friendly work environment.
  • Unlimited time off and encouragement to maintain work/life harmony.
  • Mentorship and opportunities to attend events for professional development and networking.
  • Culture-focused team with emphasis on high performance and a positive, fun workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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