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Customer Success Project Manager

1 month, 3 weeks ago
United States
Full-time
Mid Level
Project Manager
Project and Program Management
Agile Asana ClickUp JIRA Linear Monday.com
Apply Now
Bask Health

Bask Health

Bask Health is the compliant, accessible, and no-code platform for telehealth, providing EMR, payment processing, pharmacy fulfillment, website builder, and patient management system. It's the Shopify for E-Prescribing.

Internet Software & Services
1-10
View All Jobs 20

Description

  • Own the complete lifecycle of non-troubleshooting customer requests including intake, triage, prioritization, and progress tracking.
  • Serve as the primary coordination point between Customer Success, Product, Engineering, and Operations teams to drive request completion.
  • Maintain a dynamic, organized backlog of open customer requests with clear timelines, dependencies, and internal ownership assignments.
  • Execute intelligent prioritization of requests and projects using strong business judgment when formal policies are limited.
  • Proactively communicate project updates, potential blockers, and revised timelines to Account Managers and directly to clients when appropriate.
  • Lead client-facing meetings to define project scope, requirements, and deliverables and manage customer expectations throughout the project lifecycle.
  • Build and maintain strong relationships with key customer stakeholders to ensure satisfaction and project success.
  • Facilitate regular cross-functional syncs and check-ins to drive execution and remove blockers.
  • Identify recurring or systemic request themes and provide strategic insights to Customer Success and Product leadership while building and iterating internal processes for scalable request handling.

Requirements

  • 3+ years of experience in project management, program coordination, or client delivery roles, preferably in a SaaS or tech-enabled services environment.
  • Proven track record working closely with Customer Success, Product, and Engineering teams in a B2B SaaS context.
  • Demonstrated experience managing client-facing projects with multiple stakeholders and complex requirements.
  • Advanced proficiency with project management and task-tracking tools such as Asana, Jira, Linear, ClickUp, or Monday.com.
  • Strong analytical and problem-solving abilities with experience in data-driven decision making.
  • Exceptional written and verbal communication skills in customer-facing scenarios.
  • Proven ability to work independently, manage multiple competing priorities, and thrive in ambiguous, fast-paced environments.
  • Meticulous attention to detail, strong follow-through, and a natural ability to build relationships and influence cross-functional teams.
  • Preferred: background in telehealth, e-commerce, or high-growth startup environments and familiarity with SaaS customer lifecycle concepts (feature requests, SLAs, backlog grooming).
  • Preferred: understanding of web-based platforms, APIs or common B2B tech stacks, experience with customer success platforms/CRMs, and knowledge of Agile methodologies and project management best practices.

Interested in this position?

Apply directly on the company website

Apply Now

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