Dedicated Customer Intelligence Analyst (Remote)

10 hours, 8 minutes ago
Full-time
Junior
Data Science and Analytics

Axur

Axur is a leading SaaS platform for digital risk prevention, protection, and Cyber Threat Intelligence. We defend your digital presence with the best industry expertise, ensuring trust and security.

IT Services
251-1K

Description

  • Lead alignment meetings and manage day-to-day client demands.
  • Configure platform triggers and monitor system settings.
  • Triaged, validate, and investigate threat tickets, including Deep/Dark Web searches.
  • Support clients with platform navigation and product inquiries.
  • Manage client-internal platforms to streamline operational demands.
  • Prepare and deliver custom data reports and performance insights.
  • Collect client feedback and use it to improve workflows.
  • Analyze client Health Scores and propose strategic improvements.
  • Monitor digital threats and support proactive security posture improvements.

Requirements

  • Native or fluent proficiency in Portuguese.
  • Intermediate to advanced English proficiency.
  • Familiarity with Microsoft 365 tools, including Excel, Word, and Teams.
  • Prior knowledge or entry-level experience in data analysis, customer support, or technical operations.
  • Previous experience in customer relationship management or customer success is a plus.
  • Knowledge of fundamental cybersecurity concepts is a plus.
  • Familiarity with search parameters such as Google Dorks is a plus.
  • Basic understanding of APIs is a plus.
  • Entry-level programming skills are a plus.

Benefits

  • Home office setup allowance in the first month plus a flexible benefit of R$990/month.
  • Top-tier health, dental, and life insurance plans.
  • Annual bonus.
  • Internet reimbursement.
  • Education reimbursement.
  • Remote work with flexible hours.
  • Wellhub wellness benefit.
  • Inclusive parental leave for all family formats.

Interested in this position?

Apply directly on the company website

Apply Now

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