Service Delivery Manager - UK

3 months, 1 week ago
Full-time
Lead
Project and Program Management
Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993

Description

  • Lead, mentor, and develop the Service Delivery Team, including performance reviews, coaching, and training support.
  • Manage team resources and workloads to ensure effective allocation across project demands.
  • Oversee complex enterprise product deployments, including change management, technical presentations, solution demonstrations, and technical workshops.
  • Work with business and IT leaders to define project scope, delivery timelines, milestones, and customer acceptance documentation.
  • Ensure successful installation, configuration, and testing of Axon solutions, including interview rooms, in-car video systems, activation devices, and body-worn cameras.
  • Document customer feature requests and issues and share feedback with sales and product management teams.
  • Partner with internal stakeholders and customer teams to maintain clear communication and strong implementation partnerships.
  • Contribute to strategic planning for the Service Delivery Team and identify process, resource, and service improvements.

Requirements

  • Proven experience managing teams and developing talent in a dynamic environment.
  • Experience in areas such as Digital Video, Mobile Communications, or SaaS.
  • Project management and resource tracking experience in complex customer environments.
  • Strong understanding of software and hardware testing and implementation.
  • Comfort with basic networking concepts and mobile applications.
  • Ability to troubleshoot effectively.
  • Demonstrated ability to manage, drive, and track multiple simultaneous projects.
  • Bachelor’s degree in Management, Business, Information Technology, Information Systems, or a technical engineering field, or equivalent experience.
  • Law enforcement experience is an asset but not required.
  • Availability to travel approximately 40% within the United Kingdom and Ireland, with occasional international travel.
  • Some roles may require legal eligibility to work in a firearms environment.

Benefits

  • Competitive base salary and RSUs.
  • Comprehensive pension plan with matching contribution.
  • Private health insurance and cash plans.
  • 30 days paid holiday plus UK public holidays.
  • Enhanced maternity and paternity leave.
  • GymPass subscription.
  • Life assurance and income protection.
  • Career growth support and wellness resources.

Interested in this position?

Apply directly on the company website

Apply Now

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