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Professional Services Manager, Fleet

4 hours, 44 minutes ago
United States
Full-time
Mid Level
Implementation Consultant
Project and Program Management
Apply Now
Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993
View All Jobs 123

Description

  • Deploy network, hardware, and software solutions for Axon Fleet customers in a post-sale, front-line role.
  • Identify and implement solutions with minimal assistance in a fast-paced environment.
  • Support software implementation lifecycles and assist with customer-specific customizations.
  • Conduct training sessions for customer technical contacts and end users on Axon product applications and installation.
  • Create network diagrams and documentation for network communication system design and planning.
  • Coordinate with customers and execute field commissioning tests.
  • Deliver timely and detailed project deployment reports.
  • Engage with post-sale technology decision makers and program managers.
  • Escalate product irregularities and issues to Product Managers during site deployments.
  • Troubleshoot applications, computers, networks, and products, and validate subcontractor installations.

Requirements

  • 3+ years of advanced computer network implementation experience with systems software, Windows operating systems and applications software, hardware, and configurations.
  • A+, Network+ or equivalent certification preferred.
  • Basic understanding of 12-volt DC circuit theory and electrical wiring diagrams preferred.
  • Mechanical dexterity and troubleshooting skills preferred.
  • Emergency Vehicle Technician, similar ASE Electronics certification, or military electronics technician background preferred.
  • Cradlepoint router or equivalent configuration, implementation, and deployment knowledge.
  • NCOS and NetCloud experience preferred, with Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred.
  • Familiarity with WAN access types, LAN, physical layer infrastructure, wireless technologies, access point networks, and VPNs.
  • Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, and VPN.
  • A valid driver’s license is required and must be maintained throughout employment.
  • Ability to work remotely from the United States and travel on the road 100% of the time, Monday through Friday, domestically.
  • Ability to stand, bend, and stoop for up to 8 hours per day and lift or carry tools up to 75 lbs. regularly.
  • Must reside within reasonable proximity to a major airport.

Benefits

  • Competitive salary with a base pay range of $66,000 to $105,600 USD.
  • 401(k) with employer match.
  • Discretionary paid time off.
  • Paid parental leave for all employees.
  • Medical, dental, and vision coverage.
  • Fitness programs.
  • Emotional and mental wellness support.
  • Learning and development programs.

Interested in this position?

Apply directly on the company website

Apply Now

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