Tier 1 Support Technician

2 weeks, 1 day ago
Full-time
Entry Level
DevOps and Infrastructure
Axiom

Axiom

Axiom provides a serverless log management solution that allows users to observe every event by ingesting and storing 100% of their data for various needs such as observability, security, analytics, and new insights. The platform is designed to handle ...

IT Services
11-50
Founded 2016
$7M raised

Description

  • Configure, deploy, and install Windows desktop and laptop workstations.
  • Perform workstation replacements, upgrades, and migrations.
  • Set up Microsoft 365 accounts and related applications such as Outlook, OneDrive, and Teams.
  • Join computers to Microsoft Entra ID (Azure AD) or Active Directory domains.
  • Install and configure business software and peripherals.
  • Document work performed and maintain accurate client records.
  • Use ConnectWise Manage and NinjaOne (Ninja RMM) to support service delivery.
  • Troubleshoot basic Windows, networking, and Microsoft 365 issues.
  • Provide professional onsite and remote customer support.
  • Escalate complex issues and follow SOPs.

Requirements

  • Minimum 1 year of experience working for an MSP.
  • Experience with ConnectWise Manage preferred.
  • Experience with NinjaOne (Ninja RMM) preferred.
  • Proficient with Microsoft 365.
  • Knowledge of Windows 11.
  • Familiarity with Active Directory and Microsoft Entra ID.
  • Basic networking knowledge.
  • Excellent customer service skills.

Benefits

  • Health care plans including medical, dental, and vision.
  • Retirement plan with matching through a Simple IRA.
  • Paid time off for vacation, sick leave, and public holidays.
  • Full-remote work from home.

Interested in this position?

Apply directly on the company website

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