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After-Sales Support Specialist - Latin America

11 hours, 12 minutes ago
Brazil, Chile
Mid Level
Technical Support Engineer
Customer and Technical Support
Apply Now
AVOMIND

AVOMIND

AVOMIND is a global recruitment firm based in Berlin, specializing in hiring commercial, strategy, and analytics & insights talent for companies and candidates worldwide. With a focus on executive search and embedded recruitment, AVOMIND connects high-...

Professional Services
11-50
Founded 2019
View All Jobs 8

Description

  • Provide technical support to distributors, local customer service teams and healthcare professionals for CGM systems, blood glucose meters and insulin pumps.
  • Investigate and resolve device-operation, data synchronization, software connectivity and mobile application issues.
  • Coordinate complex cases with internal technical and product teams and provide timely updates to partners and customers.
  • Support product complaint handling, returns and replacements with relevant internal teams.
  • Build distributor relationships and strengthen local after-sales support capabilities.
  • Deliver product training, troubleshooting sessions and practical guidance to distributor teams and healthcare professionals.
  • Prepare local partners for new product launches and common customer technical inquiries.
  • Develop regional support materials, FAQs and troubleshooting guides.
  • Track support cases, maintain accurate records and follow up through resolution.
  • Share recurring issues and customer feedback with Product Management and Technical Support to improve support processes and customer satisfaction.

Requirements

  • At least 3 years of after-sales service, customer support or technical support experience in the medical device industry.
  • Experience supporting diabetes care products, especially insulin pumps, CGMs or blood glucose meters, is strongly preferred.
  • Experience working with distributors or supporting customers across Latin American markets.
  • Strong troubleshooting skills and the ability to explain technical information clearly to varied audiences.
  • Customer-focused approach, strong follow-through and ability to manage cases independently.
  • Ability to collaborate with international teams and coordinate across time zones.
  • Fluency in Spanish and English, or Portuguese and English depending on location.

Interested in this position?

Apply directly on the company website

Apply Now

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