Ecommerce Operations Support Specialist

2 hours, 56 minutes ago
Full-time
Junior
Customer and Technical Support

Augo

Augo is an AI operating system and collaborative workspace for game development that consolidates AI models, conversations, files, prompts, and project context for game studios and creative teams.

Artificial intelligence software; game-development tools; creative-technology software

Description

  • Monitor Amazon listing health and flag Buy Box losses, suppressed listings, content violations, and inventory alerts within 24 hours.
  • Update Amazon listing content, images, backend search terms, and A+ content as needed.
  • Respond to Amazon messages, customer emails, and Q&A inquiries within 24 hours; escalate complex issues and track recurring problems.
  • Maintain Shopify and TikTok Shop product information, imagery, promotions, and backend updates.
  • Coordinate consistent pricing across Amazon marketplaces, Shopify, TikTok Shop, and other sales channels using Google Sheets.
  • Create and edit listing images and promotional graphics using Canva or Photoshop.
  • Research suppliers on Alibaba and 1688, compare vendors, and track samples.
  • Enter operational data, compile weekly cross-platform reports, and perform ad hoc analysis.
  • Manage tasks from multiple department heads and identify process improvements for SOPs.

Requirements

  • 1+ year of direct, hands-on Amazon Seller Central experience.
  • Experience monitoring or managing ecommerce listings.
  • Previous customer service experience with strong written communication.
  • Near-native written English, rated 9+/10.
  • Proficiency with Amazon Seller Central and Google Workspace, including Sheets, Docs, and Drive.
  • Basic Canva or Photoshop skills.
  • Detail-oriented, organized, reliable, and comfortable multitasking across stakeholders.
  • Availability for at least 3–4 hours of daily overlap with US Eastern Time.
  • Shopify, TikTok Shop, Amazon PPC, Helium 10, Jungle Scout, DataDive, Alibaba/1688, international marketplace, spreadsheet formula, or A+ content experience preferred.
  • Self-directed, proactive, able to prioritize effectively, communicate blockers, and work well under pressure.

Benefits

  • Fully remote work with required US Eastern Time overlap.
  • Cross-functional exposure to Amazon, Shopify, TikTok Shop, customer service, pricing, sourcing, and international operations.
  • Direct collaboration with the founder and department heads.
  • Opportunities for advancement into specialist, team lead, or department support roles.
  • Opportunity to contribute to a proven brand with thousands of Amazon 5-star reviews.
  • Meaningful impact across customer satisfaction, listing health, pricing, sourcing, and business growth.

Interested in this position?

Apply directly on the company website

Apply Now

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