Italian CS Department - Remote

8 hours, 10 minutes ago
Full-time
Entry Level
Customer and Technical Support
Atlean World

Atlean World

Atlean World is an international recruitment agency that specializes in multilingual markets, aiming to enhance the candidate's recruitment experience by connecting talents with opportunities in diverse environments.

Professional Services

Description

  • Serve as the first point of contact for prospective and existing customers via phone, chat, and email.
  • Address customer needs and provide accurate, real-time responses to inquiries.
  • Provide account, application, and software functionality support.
  • Troubleshoot system configurations and network settings.
  • Promote products and services and guide customers toward appropriate solutions.
  • Maintain accurate records of customer interactions, inquiries, complaints, actions taken, leads, opportunities, and follow-ups.

Requirements

  • Fluency in Italian and B2+ level English.
  • Persuasive and confident communication skills.
  • Resilience and a target-driven mindset.
  • Strong negotiation skills.
  • Previous sales experience is preferred but not required.
  • Comfort working with performance-based incentives.
  • High school diploma or equivalent.
  • Clean criminal record.
  • Availability to relocate to Portugal (Lisbon, Porto, Setúbal, or Covilhã).
  • Residence in a European Union country and an English-language CV.

Benefits

  • Full remote work arrangement.
  • 40-hour workweek.
  • 8-hour shifts with a 1-hour lunch break.
  • Rotational scheduling with two rotational days off.
  • Recruiter guidance and support throughout the hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

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