Customer Care Agent

4 hours, 22 minutes ago
Full-time
Junior
Customer and Technical Support
doola

doola

doola provides comprehensive business compliance services, including LLC formation, bookkeeping, tax filing, and e-commerce analytics, enabling entrepreneurs to efficiently manage their business operations from anywhere in the world.

Professional Services
11-50
Founded 2020
$11M raised

Description

  • Provide real-time customer support via email and phone.
  • Manage and resolve customer inquiries promptly, professionally, and empathetically.
  • Maintain accurate records of customer interactions and follow-ups.
  • Escalate complex issues appropriately while keeping customers informed.
  • Meet response-time, resolution, and customer-satisfaction KPIs.
  • Improve internal processes and the customer experience.
  • Stay current on product updates, policies, and procedures.

Requirements

  • 2+ years of experience in a customer service role; chat or phone support experience preferred.
  • Strong written and verbal communication skills.
  • Ability to stay organized and meet deadlines in a dynamic, ambiguous environment.
  • Ability to handle multiple customer conversations or tasks simultaneously.
  • Excellent problem-solving skills and attention to detail.
  • Self-starter with strong ownership and follow-through.
  • Experience with HubSpot, Intercom, or other help desk software (preferred).
  • Experience in a startup or high-growth environment (preferred).

Benefits

  • Competitive compensation package.
  • Opportunity for career growth and development.
  • Collaborative and supportive team environment.
  • Work with a company focused on simplifying business formation, payments, compliance, and taxes.

Interested in this position?

Apply directly on the company website

Apply Now

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