Field Applications Scientist - Customer Support

8 hours, 8 minutes ago
Full-time
Mid Level
Customer and Technical Support
ONI

ONI

ONI is a biotechnology company that provides super resolution microscopy solutions for visualizing protein, DNA, and RNA molecules in nanoparticles, viruses, bacteria, cells, and tissue. Their flagship product, The Nanoimager, is a compact super resolu...

Electronic Equipment, Instruments & Components
51-200
Founded 2016

Description

  • Provide post-installation applications training and ongoing scientific support.
  • Troubleshoot workflow, sample, acquisition, and application issues with Service and Product teams.
  • Drive customer adoption, utilisation, and successful implementation of ONI workflows.
  • Deliver advanced workflow training and support customer onboarding.
  • Identify at-risk customers and coordinate corrective actions with Customer Success and Service leadership.
  • Support renewals by demonstrating scientific and operational value.
  • Identify expansion opportunities and route them to the appropriate Sales resource.
  • Develop reusable training, knowledge-base, and support materials.
  • Capture customer feedback and communicate recurring needs to Product and Commercial teams.

Requirements

  • Advanced scientific degree (PhD) or equivalent experience.
  • Strong background in microscopy, imaging, or relevant scientific applications.
  • Demonstrated experience in customer support, training, and scientific communication.
  • Ability to translate complex science into practical, repeatable workflows.
  • Strong collaboration skills across Service, Sales, Product, and Applications teams.
  • Ability to travel approximately 25% for installations across the UK and Europe.

Benefits

  • Competitive salary.
  • 28 days of annual leave, local bank holidays, and 4 wellbeing days.
  • Private healthcare and dental coverage.
  • Mental health support through Health Assured.
  • People’s Pension scheme.
  • Employee discounts through Perks at Work.
  • Inclusive workplace culture.

Interested in this position?

Apply directly on the company website

Apply Now

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