Forward Deployed Engineer

1 hour, 11 minutes ago
Full-time
Senior
Customer and Technical Support
AssemblyAI

AssemblyAI

AssemblyAI is a leading provider of AI models for transcribing and understanding speech. Their Speech AI models offer accurate speech-to-text conversion, speaker detection, sentiment analysis, and more, enabling users to extract valuable insights from ...

Media
51-250
Founded 2017
$63M raised

Description

  • Serve as the primary point of contact for customers throughout their journey with AssemblyAI.
  • Onboard new customers and help them realize their product vision with voice AI.
  • Evaluate customer use cases and identify opportunities to integrate voice AI into product roadmaps.
  • Manage a portfolio of technical customers and provide timely, high-quality asynchronous support.
  • Lead commercial and project meetings to demonstrate the value of AssemblyAI’s voice AI capabilities.
  • Drive growth in customer usage of the API across different product offerings and end customer use cases.
  • Collaborate with Sales, Support, Engineering, Research, and Product to improve customer outcomes.
  • Act as a customer advocate by sharing feedback and insights that inform the product roadmap.
  • Help customers choose the right plans, models, and use cases for their needs.

Requirements

  • 4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant.
  • Preferred experience with SQL, Python, React, and web development frameworks.
  • Familiarity with AI/ML tools is a strong plus.
  • Passion for AI technology and applying it to real-world customer challenges.
  • Ability to proactively identify voice AI integration opportunities and create detailed execution plans.
  • Willingness to wear many hats across software engineering, product management, account management, and support.
  • Ability to work with high energy, frequent context switching, and multiple projects simultaneously.
  • Comfort working directly with customers and operating with expansive ownership.

Benefits

  • Salary range of $190k - $240k OTE.
  • Competitive equity grants.
  • 100% employer-paid benefits.
  • Fully remote work flexibility.
  • 401(k) match up to 4% for US-based full-time team members.

Interested in this position?

Apply directly on the company website

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