Customer Success Manager, Hotels

3 weeks, 4 days ago
Full-time
Mid Level
Customer and Technical Support
Aspire Software

Aspire Software

Aspire Software specializes in vertical acquisition software, focusing on nurturing, enhancing, and growing a diverse portfolio of businesses by providing them with the necessary resources and expertise to maximize their growth potential.

Internet Software & Services
251-1K
Founded 2016

Description

  • Manage end-to-end onboarding of new hotel partners.
  • Set expectations, provide training, and ensure full system adoption during implementation.
  • Coordinate with integration and support teams to deliver a fast, smooth go-live.
  • Serve as the main point of contact for customers after onboarding.
  • Build strong relationships with hotel operators and managers.
  • Monitor customer health and proactively resolve issues before they escalate.
  • Collect, track, and analyze customer feedback to identify patterns and pain points.
  • Advocate for customer needs internally and collaborate with Product and Engineering on improvements.
  • Document and improve scalable customer success playbooks and support programs.
  • Identify upsell opportunities, new integrations, expansion opportunities, and referrals.

Requirements

  • 3+ years of experience in customer success, account management, or hospitality tech.
  • Previous experience as a front desk hotelier or hotel manager.
  • Strong written and verbal communication skills.
  • Highly organized, empathetic, and customer-focused.
  • Comfortable working in fast-moving environments with competing priorities.
  • Ability to build relationships and solve problems effectively.

Interested in this position?

Apply directly on the company website

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