CX Enablement Partner (AI)

2 weeks, 4 days ago
Full-time
Senior
Artificial Intelligence and Machine Learning
Asana

Asana

Asana is a web and mobile application that helps teams improve communication, organization, and collaboration. It streamlines work processes, connects tasks to company goals, and is trusted by global clients like Amazon and Japan Airlines.

Internet Software & Services
1K-5K
Founded 2009

Description

  • Lead the end-to-end lifecycle of complex CX AI enablement initiatives from strategy and content development through global execution.
  • Consult with CX leadership to prioritize AI enablement initiatives aligned with corporate strategy and organizational goals.
  • Design and facilitate AI-focused training experiences, including workshops and self-serve learning modules.
  • Partner with stakeholders to build and deploy AI and program enablement that improves productivity and field readiness.
  • Establish a consistent CX AI communication rhythm and roadmap for regional and global teams.
  • Partner with Sales Enablement and Product Marketing to develop revenue-wide AI enablement materials and customer value messaging.
  • Update AI engagement touchpoints within the CX customer journey, including consumption transition and field consulting skills.
  • Use data and insights to track program performance and recommend improvements that enhance productivity and readiness.

Requirements

  • 4+ years of experience leading high-impact, cross-functional initiatives and operational scaling in a SaaS environment.
  • Experience in AI enablement and curiosity about AI tools and emerging technologies.
  • Experience developing structured, repeatable enablement programs from complex strategic priorities.
  • Experience in enablement program management with a focus on business analysis and operational excellence.
  • Experience with change management and aligning diverse cross-functional stakeholders.

Benefits

  • Estimated base salary range of $110,000 to $136,000.
  • Additional compensation may include equity and other components.
  • Mental health, wellness, and fitness benefits.
  • Career coaching and support.
  • Inclusive family-building benefits.
  • Long-term savings or retirement plans.
  • In-office culinary options that accommodate dietary preferences.
  • Fully remote opportunity.

Interested in this position?

Apply directly on the company website

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