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VP, Customer Engineering (AI & Infrastructure)

3 months, 2 weeks ago
United States
Full-time
Executive
Machine Learning Engineer
Artificial Intelligence and Machine Learning
AWS Azure GCP Kubernetes MLOps
Apply Now
Armada

Armada

Armada is a full-stack edge infrastructure company that specializes in edge computing and AI solutions tailored for remote and rugged environments. Through its Armada Edge Platform (AEP), the company provides compute, storage, connectivity, and AI/ML capabilities. Armada operates in over 100 countries, addressing operational challenges with thousands of connected assets and active users. The company focuses on simplifying data management and AI deployment in disconnected settings, making it easier for industries to leverage technology. Armada's product lineup includes Atlas, a tool for monitoring IoT devices; Galleon, ruggedized modular data centers for AI inference; Bridge, a platform for managing GPUs; and a Marketplace for hardware and software for remote operations. Armada serves various sectors, including oil and gas, public sector, manufacturing, mining, logistics, and telecommunications, enhancing safety, productivity, and automation in challenging environments.

information technology & services
201-500
Founded 2022
$226M raised
View All Jobs 26

Description

  • Lead, coach, and develop a globally distributed Customer Engineering team across North America, EMEA, and emerging markets.
  • Define and execute a global hiring strategy for Customer Engineering, including building regional presence and establishing operating rhythms.
  • Build talent development pathways that grow Customer Engineers into senior architects and technical leaders.
  • Guide rigorous technical discovery to capture customer mission goals, AI workload requirements, sovereignty constraints, and connectivity realities.
  • Translate customer needs into validated edge architectures using Armada’s modular data centers, platform, and AI stack.
  • Define and govern solution design standards for AI inference, real-time analytics, and edge ML pipelines.
  • Set quality standards for discovery outputs, architecture designs, demo environments, and proof-of-value criteria.
  • Partner with Sales, Product, Engineering, and Deployment teams to align technical positioning, roadmaps, and customer outcomes.
  • Develop repeatable global playbooks and reference architectures for AI edge deployments and hybrid cloud-edge patterns.
  • Incorporate global customer feedback into Armada’s AI product roadmap, hardware evolution, and platform strategy.

Requirements

  • Bachelor’s degree in Computer Science, Electrical Engineering, Systems Engineering, or a related technical field.
  • 7+ years leading Customer Engineering or Solutions Architecture teams in pre-sales, with experience hiring and scaling globally.
  • 7–10+ years of hands-on pre-sales or solutions engineering experience in AI infrastructure, edge computing, datacenters, or distributed systems.
  • Deep expertise in NVIDIA GPU architectures, AI inference frameworks such as TensorRT, ONNX, and vLLM, and edge AI platforms.
  • Strong grounding in datacenter and edge infrastructure, including compute, storage, networking, and facility systems.
  • Hands-on experience with Kubernetes, VMware, KVM, Hyper-V, and cloud service models such as IaaS, PaaS, and hybrid.
  • Proven ability to influence C-level technical and operational leaders across global enterprise and government customers.
  • Willingness to travel internationally, including to remote and operationally austere field sites.
  • Experience deploying or architecting AI solutions in oil and gas, defense and intelligence, utilities, telecommunications, or mining is preferred.
  • Experience with modular, containerized, or mobile data center deployments is preferred.
  • Familiarity with edge AI optimization, model quantization, and bandwidth-constrained deployment frameworks is preferred.
  • Experience with OT/IT convergence, including sensors, IIoT devices, and SCADA systems, is preferred.
  • Experience with satellite and hybrid connectivity architectures such as Starlink, LEO, or VSAT is preferred.
  • International experience building Customer Engineering teams or managing engagements in EMEA, APAC, or Middle East markets is preferred.
  • Certifications in AI/ML, cloud infrastructure, or datacenter design such as NVIDIA DLI, AWS, Azure, GCP, CDCP, DCDC, or RCDD are preferred.

Benefits

  • U.S. on-target earnings salary range of $326,000 to $407,000 USD.
  • Equity as part of the compensation package.
  • Subsidized medical, dental, and vision coverage.
  • Health savings accounts, flexible spending accounts, and dependent care flexible spending accounts.
  • Retirement plan options including 401(k) and Roth 401(k).
  • Unlimited paid time off.
  • 14 paid company holidays per year.
  • Subsidized benefits available to U.S.-based candidates.

Interested in this position?

Apply directly on the company website

Apply Now

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