Payroll Operations and Systems Manager (SAMpeople)

2 days, 1 hour ago
Full-time
Senior
Operations
Arbor

Arbor

Arbor is the leading cloud MIS provider in the UK, empowering schools and MATs to collaborate effectively, save time, and enhance pupil achievement through centralized data management and insightful analytics.

IT Services
51-250

Description

  • Own department resource modelling by analysing sales forecasts, onboarding pipelines, and seasonal peaks to ensure appropriate staffing and skills.
  • Collaborate with the Head of Payroll to design data-driven work allocation and capacity-planning models that reduce reactive assignment and prevent team burnout.
  • Implement and track metrics for team utilisation and time-to-process, identify operational bottlenecks, and drive initiatives that reduce manual intervention.
  • Lead the design and standardisation of operational workflows, identify friction points in the payroll cycle, and implement lean processes to maximise speed and consistency.
  • Define and own the operational integration architecture connecting customer HRIS platforms with payroll systems, ensuring data pipelines are robust, secure, and scalable.
  • Establish automated controls and data-integrity measures to synchronise systems, create a zero-touch data transfer environment, and minimise manual data entry.
  • Act as the escalation point for complex data-transfer or system-configuration issues and liaise with Product and Engineering to ensure software changes support operational efficiency.
  • Lead operational management of payment integration protocols (e.g., BACS), standardise integrations with pension providers and HMRC, and implement systems-based controls to protect sensitive client data.

Requirements

  • Full-time availability: 37.5 hours per week

Interested in this position?

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