Customer Education Specialist (FTC)

1 hour, 52 minutes ago
Contract
Mid Level
Customer and Technical Support
Arbor

Arbor

Arbor is the leading cloud MIS provider in the UK, empowering schools and MATs to collaborate effectively, save time, and enhance pupil achievement through centralized data management and insightful analytics.

IT Services
51-250

Description

  • Deliver online and in-person training sessions for schools, MATs, and partners.
  • Design and deliver tailored training and consultancy services based on customer needs.
  • Pitch training and consultancy in an accessible way for diverse audiences.
  • Explain Arbor’s functionality and best practices to help customers maximize product use.
  • Manage school services including new school year setup, assessments, and related processes.
  • Troubleshoot issues, conduct system audits, and support managed services.
  • Collaborate with stakeholders to improve efficiency and educational outcomes.
  • Stay up to date with product developments and regulatory changes.
  • Maintain and refresh training materials to keep them relevant.
  • Travel to client sites across the UK and to Arbor offices as needed.

Requirements

  • A valid driving licence.
  • A relevant background in the education sector.
  • Ability to convey technical information to non-technical users.
  • Excellent presentation and communication skills.
  • A positive attitude toward learning and problem-solving.
  • Desirable experience with Arbor or a similar Management Information System.
  • A friendly disposition and willingness to assist others.
  • A good sense of humour and the ability to inspire others.
  • Willingness to travel to national client sites and Arbor offices as needed.

Benefits

  • Salary of up to £32,000.
  • Remote UK working with flexible working discussed.
  • 32 days holiday including Bank Holidays, made up of 25 days annual leave plus 7 company-wide days over Easter, Summer, and Christmas.
  • Life assurance at 3x annual salary.
  • Comprehensive wellness support through AIG Smart Health, including 24/7 virtual GP, mental health support, counselling, and health checks.
  • Private dental insurance with Bupa and a salary sacrifice pension with Scottish Widows.
  • Enhanced maternity and adoption leave (20 weeks full pay) and paternity leave (6 weeks full pay), plus 5 free return-to-work maternity coaching sessions.
  • Dedicated professional development budget, wellbeing initiatives, social events, charity volunteering day, and dog-friendly offices.

Interested in this position?

Apply directly on the company website

Apply Now

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