Customer Success Manager, EMEA (m/w/d)

23 hours, 53 minutes ago
Contract
Mid Level
Customer and Technical Support
AppSamurai

AppSamurai

AppSamurai provides an AI-driven platform that enables app and game developers to create, manage, and optimize mobile advertising campaigns for effective user acquisition and growth.

Media
51-250
Founded 2016
$5M raised

Description

  • Own the end-to-end post-sale relationship from onboarding through renewal and expansion.
  • Lead onboarding calls and dashboard workshops to accelerate customer time to value.
  • Monitor account health and usage data to identify and address churn risks.
  • Develop content and engagement strategies aligned with customer goals using Storyly widgets, placements, and AI-powered Flows.
  • Conduct regular business reviews connecting product usage to conversion, retention, and average order value.
  • Own renewals, identify expansion opportunities, and negotiate commercial terms.
  • Partner with Product, Engineering, and Support to resolve technical issues and communicate customer feedback.
  • Develop customer case studies, references, and reviews based on successful outcomes.
  • Represent Storyly at relevant events and visit customers when beneficial.

Requirements

  • 3+ years of experience in a customer-facing Customer Success or Account Management role at a B2B SaaS company.
  • Demonstrated ownership of renewals, upselling, negotiations, or other commercial outcomes.
  • Experience managing mid-market or enterprise accounts.
  • Experience in ecommerce, retail, fintech, betting, or mobile-first products preferred.
  • Ability to analyze usage and customer data to diagnose adoption gaps.
  • Experience collaborating cross-functionally with Product and Engineering to resolve customer issues.
  • Willingness to travel to customer offices and events approximately 10%.
  • Native or professional-level communication skills in English and Hebrew.
  • Experience with mobile commerce, retail media, or in-app engagement platforms preferred.
  • Familiarity with Salesforce, Custify, or similar customer success tools preferred.
  • Experience in loyalty, ecommerce, finance, or utility sectors preferred.

Interested in this position?

Apply directly on the company website

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