Product Support Specialist

32 minutes ago
Full-time
Junior
Customer and Technical Support
Cadwell

Cadwell

Cadwell provides cutting-edge neurodiagnostic and neuromonitoring equipment with market-leading customer support, empowering healthcare professionals to broaden their expertise in EMG, NCS, and NMUS.

Health Care Providers & Services
51-250
Founded 1979

Description

  • Serve as the primary resource for customers on product operation, configuration, and best practices.
  • Troubleshoot hardware, software, and networking issues efficiently.
  • Provide timely support through phone and remote assistance tools.
  • Follow up proactively to ensure customer satisfaction.
  • Develop deep expertise across the full Cadwell product line.
  • Participate in weekend support coverage and after-hours on-call escalations.
  • Adapt to additional responsibilities as team and business needs evolve.

Requirements

  • Associate degree in a related field, or 2+ years of relevant experience in clinical neurophysiology, IT, or biomedical technology.
  • Associate's or Bachelor's degree in Polysomnographic Technology or Electroencephalograph Technology from a CAAHEP-accredited program preferred.
  • Active RPSGT, REEGT, and/or CNIM credentials are a plus.
  • At least 1 year of clinical experience as a sleep/EEG technician, or 2+ years in help desk or network support preferred.
  • Solid computer proficiency with familiarity in software platforms, networking, and hardware.
  • Working knowledge of servers, virtual environments, WAN/LAN topologies, Citrix, and storage systems is a plus.
  • Strong written and verbal communication skills for explaining technical concepts clearly.
  • Customer-first mindset with empathy, professionalism, and relationship-building ability.
  • Strong analytical skills and ability to deliver practical solutions.
  • Ability to lift and carry up to 20 lbs.

Benefits

  • Salary range of $80,000 to $100,000 USD.
  • Flexible location with options for Kennewick, WA headquarters or fully remote.
  • Work on products that directly impact patient care.
  • Join a collaborative, mission-driven team that invests in employee growth.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Citrix Engineer

66degrees 251-1K IT Services

66degrees is hiring a Citrix Engineer to design, deploy, and support enterprise virtual desktop and application delivery environments across hybrid cloud infrastructure.

Active Directory AWS Azure DHCP DNS GCP PowerShell Windows Server
17 minutes ago

IT Support Specialist (Contract, Remote)

INFUSE 251-1K Professional Services

INFUSE is hiring an IT Support Specialist to provide remote L1 support for a multinational internal team while contributing to IT operations, access management, documentation, and process improvement.

DHCP DNS macOS PowerShell TCP/IP
32 minutes ago

IT Manager

Trivelta Hotels, Restaurants & Leisure

Trivelta is hiring an IT Support Specialist to provide hands-on technical support for a fast-growing global organization building AI-native sportsbook and gaming software infrastructure.

Confluence JIRA macOS Python
47 minutes ago

Senior Technical Support Engineer - Shifted Workweek

Ping Identity 1K-5K IT Services

Ping Identity is hiring a Senior Technical Support Engineer to provide global, follow-the-sun technical support for its cloud identity platform and ensure fast, high-quality resolution of customer issues.

Active Directory Apache AWS Azure Docker GCP Groovy HTTP Java JavaScript Kubernetes Linux SQL TLS Unix Windows Server
47 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers