Customer Success Manager (Technical, Public Sector)

23 hours, 2 minutes ago
Full-time
Lead
Customer and Technical Support
Appian

Appian

Appian is a top low code development platform that accelerates digital transformation, reinventing customer experiences and optimizing operations with industry-leading BPM and Case Management capabilities.

Internet Software & Services
1K-5K
Founded 1999

Description

  • Shape customer business goals into prioritized, actionable plans and drive execution with stakeholders.
  • Lead customer adoption by helping clients become self-sufficient in building, managing, and scaling Appian applications and solutions.
  • Act as a strategic partner and trusted advisor by aligning Appian capabilities to customers’ evolving business strategies.
  • Identify expansion opportunities and build data-backed business value cases for additional investment.
  • Monitor account health, proactively address risks, and remove barriers to adoption and growth.
  • Develop joint roadmaps and success plans that deliver measurable outcomes.
  • Build deep expertise in Appian products, implementation methodology, and best practices to guide customers effectively.
  • Recommend process improvements and technology solutions, including AI, that improve efficiency and business value.
  • Communicate with technical teams, business stakeholders, and C-level executives.
  • Collaborate with internal and external partners, mentor colleagues, and advocate for agile practices.

Requirements

  • Bachelor’s degree, ideally in a technical field.
  • 10+ years of combined experience in technology or technical consulting.
  • Experience with agile and software development.
  • Proven ability to act as a trusted advisor and drive measurable business value for customers.
  • Demonstrable understanding of enterprise platforms and systems and how they solve business problems.
  • Excellent consulting, communication, and presentation skills with executive and technical audiences.
  • Strong organization and project management skills with close attention to detail.
  • Expected travel of around 25%, with higher travel demands during select months.
  • 5+ years of experience in success management, program management, account management, or advisory services (preferred).
  • Experience implementing, configuring, deploying, or testing enterprise technology solutions such as SaaS or PaaS (preferred).
  • Strong understanding of system integration, data architecture, or enterprise architecture (preferred).

Benefits

  • Base salary range of $125,000 to $225,000 USD.
  • Eligible for a government clearance differential.
  • Discretionary bonus may be awarded based on individual and company performance.
  • 401(k) plan with company match.
  • Flexible time off and paid parental leave.
  • Medical, dental, and vision insurance, plus life and disability insurance.
  • Wellness programs, wellness dollars, and Employee Assistance Program (EAP) with free mental health support.
  • Employee Stock Purchase Program (ESPP), retirement/pension plan, tuition reimbursement, and learning and development resources.

Interested in this position?

Apply directly on the company website

Apply Now

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