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Member of Protocols - Client Success & Operations Manager, Token Vesting

3 weeks ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Anchorage Digital

Anchorage Digital

Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions. With the only federally chartered crypto bank in the US, as well as Anchorage Digital Singapore, which offers e...

Capital Markets
251-1K
Founded 2017
$487M raised
View All Jobs 35

Description

  • Own the full client lifecycle for protocol clients from demo through onboarding, support, and ongoing relationship management.
  • Manage day-to-day client operations including data changes, user additions, bug fixes, and other service requests.
  • Upload, review, and validate client spreadsheets and data for accuracy.
  • Build and configure APIs that connect the platform to clients' custody accounts.
  • Serve as the primary point of contact for client-reported bugs and needs, working directly with engineering.
  • Lead a portfolio of pre-launch and post-launch protocol clients across a growing book of business.
  • Provide status updates to clients and coordinate internally to resolve client requests, feature requests, and bugs.
  • Partner with sales to identify, pursue, and convert investor prospects.
  • Surface client issues and opportunities through a high cadence of meetings and ongoing relationship management.
  • Expand existing relationships through upsells and other commercial opportunities.

Requirements

  • Crypto background with the ability to speak credibly with protocol teams and token issuers.
  • Experience in client-facing roles such as customer success, account management, or sales, combined with operational execution ability.
  • Strong data and spreadsheet skills, including data validation and quality control.
  • Experience with API configuration or technical integration work.
  • Strong communication skills and comfort managing multiple client relationships and a high meeting volume.
  • High organization and reliability under a heavy workload of concurrent relationship and operational tasks.
  • Commercial instinct to identify expansion, upsell, and conversion opportunities.
  • Preferred: experience at a custody provider, exchange, or token infrastructure company.
  • Preferred: experience working alongside sales teams on prospect conversion.
  • No exceptions for in-person onboarding as part of security and IT setup.

Benefits

  • Opportunity to work on a leading digital asset platform for institutions.
  • Role with scope to grow into prospect-closing responsibilities.
  • Chance to build analytics and reporting that inform revenue operations.
  • Work alongside teams spanning client success, custody, protocol, and engineering.
  • Join a company backed by major institutional investors.
  • Equal opportunity and inclusive workplace commitment.

Interested in this position?

Apply directly on the company website

Apply Now

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