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Member of Client Experience, CXM

1 hour, 26 minutes ago
Singapore
Full-time
Junior
Customer Success
Customer and Technical Support
Blockchain JIRA Notion Salesforce
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Anchorage Digital

Anchorage Digital

Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions. With the only federally chartered crypto bank in the US, as well as Anchorage Digital Singapore, which offers e...

Capital Markets
251-1K
Founded 2017
$487M raised
View All Jobs 18

Description

  • Deliver white-glove service throughout institutional client onboarding, account go-live, and ongoing account management.
  • Respond to client inquiries and resolve issues proactively, thoughtfully, and promptly.
  • Execute and oversee accurate, timely custody and settlement operations.
  • Receive, verify, and review client operations while managing risk and competing priorities.
  • Coordinate with compliance, product, sales, and other stakeholders throughout the client lifecycle.
  • Develop, refine, and document processes, procedures, and runbooks.
  • Research answers using Salesforce, Notion, Slack, and JIRA, engaging subject-matter experts when needed.
  • Stay informed on cryptocurrency trends, regulatory guidance, KYC, settlements, and custodial services.
  • Provide rotating shift coverage, including weekends and public holidays.04

Requirements

  • 1–3 years of client-facing experience in financial services and/or digital assets.
  • Experience supporting institutional client operations, financial-services back-office functions, or another heavily regulated industry.
  • Knowledge of institutional client onboarding, lifecycles, and organizational structures.
  • General understanding of KYC and anti-money-laundering concepts.
  • Understanding of crypto industry concepts, tokens, protocols, staking, governance, and related applications.
  • Ability to communicate directly with clients and internal stakeholders to resolve complex issues.
  • Ability to collaborate with Sales and other stakeholders to meet client needs.
  • Ability to work autonomously in a fast-paced, evolving environment.
  • Proactive, adaptable, curious, and committed to continually expanding crypto knowledge.
  • Availability for rotating coverage, including weekends and public holidays.

Benefits

  • In-person onboarding required for all new hires.
  • Inclusive and welcoming workplace with an emphasis on respect, support, and connection.
  • Opportunity to work with a team spanning platform security, financial services, and distributed ledger technology.
  • Equal employment opportunity regardless of legally protected characteristics.

Interested in this position?

Apply directly on the company website

Apply Now

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