Guest Experience Representative

1 month, 3 weeks ago
Full-time
Mid Level
Customer and Technical Support

Anavah Talent

Anavah Talent is a headhunting, staffing, and recruiting company focused on helping businesses hire specialized overseas talent, especially for direct-hire remote roles. The company emphasizes direct hiring over traditional outsourcing, with a consultative process, candidate sourcing and screening, and a 90-day guarantee.

Staffing and Recruiting
51-200

Description

  • Respond to guest inquiries and feedback via email, SMS, and occasional phone support during U.S. Pacific hours.
  • Resolve guest issues efficiently and turn service challenges into positive experiences.
  • Coordinate with kitchen and service teams to support smooth order and service delivery.
  • Maintain high standards for guest recovery and retention.
  • Support cross-functional collaboration and assist with ad hoc projects.
  • Provide dependable front-line support as the brand’s primary guest-facing representative.

Requirements

  • 3+ years of experience in customer success, operations, or client service, with U.S. accounts preferred.
  • Guest service, restaurant, or food service experience is required.
  • Strong written English and interpersonal communication skills.
  • Critical thinking and an ownership mindset.
  • Bachelor’s degree is required, with honors preferred.
  • Ability to work U.S. Pacific hours from 10 AM to 10 PM.
  • Experience with Grasshopper CX is a bonus.
  • Ecommerce support experience in chat or email is a bonus.

Benefits

  • Work from home.
  • Training and development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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