Client Consultant, IP Services

3 hours, 17 minutes ago
Full-time
Mid Level
Customer and Technical Support
Anaqua IP Management Software and Services

Anaqua IP Management Software and Services

Anaqua provides innovative intellectual property management software and services to corporations and law firms, empowering them to efficiently manage intellectual assets and gain a competitive advantage in the market.

IT Services
501-1000
Founded 2004
$125M raised

Description

  • Provide client support for worldwide patent and trademark maintenance services.
  • Manage relationships with new and existing clients and deliver timely solutions.
  • Support late-stage sales discussions by educating prospective clients on services.
  • Coordinate with internal and external stakeholders to maintain accurate, current, and valid portfolio records.
  • Collaborate with colleagues across territories to deliver consistent service.
  • Monitor docketing activities and perform data reconciliation.
  • Deliver internal and external software training for the Services division.
  • Create and maintain process documentation.
  • Drive continuous process improvement and change-management initiatives.

Requirements

  • Bachelor’s degree or equivalent related experience.
  • 3+ years of intellectual property experience.
  • Paralegal skills and knowledge of intellectual property.
  • Strong attention to detail, accuracy, organization, and document-review skills.
  • Proven proactive client relationship management skills.
  • Proficiency with Microsoft Office applications, including Word, PowerPoint, and Excel.
  • Ability to manage multiple complex tasks, shifting priorities, and deadlines independently.
  • Excellent professional communication skills with diverse stakeholders.
  • Ability to maintain confidentiality and professionalism in a fast-paced team environment.
  • Experience in a change-management environment is preferred.
  • Must be based in and authorized to work in the United States.

Benefits

  • Annual salary of $55,000–$90,000, based on experience, skills, and qualifications.
  • Hybrid or fully remote work model.
  • Medical, dental, vision, life, and pet insurance.
  • 401(k) with company match.
  • Three weeks of vacation.
  • Eight company holidays plus two floating holidays.
  • Casual work environment.

Interested in this position?

Apply directly on the company website

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