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Product Support Specialist

3 weeks, 5 days ago
Latin America, United States
Full-time
Junior
Customer Support
Customer and Technical Support
CRM HubSpot
Apply Now
Amplemarket

Amplemarket

Amplemarket: AI platform for modern sales teams, simplifying customer discovery, engagement, and conversion with advanced lead intelligence and sales workflows.

Professional Services
51-250
Founded 2019
$12M raised
View All Jobs 4

Description

  • Serve as the main point of contact for users via email, chat, and occasional video calls.
  • Troubleshoot product and technical issues and guide customers through platform workflows.
  • Collaborate with Product, Engineering, and Customer Success teams to share insights and prioritize improvements.
  • Build and optimize support processes, internal playbooks, and customer-facing documentation.
  • Identify patterns in customer inquiries and propose proactive solutions to reduce ticket volume.
  • Learn the product in depth and explain complex features in customer-friendly language.
  • Support new feature rollouts by reviewing release notes, testing updates, and preparing communications or documentation.

Requirements

  • Hands-on experience in a customer-facing or support role, such as Customer Support Representative, Technical Support Specialist, or Customer Success Associate.
  • Experience using customer communication tools, ticketing systems, CRM applications, or remote support tools such as Zendesk, HubSpot, or Pylon.
  • Ability to investigate and troubleshoot product or technical issues, own resolution, and escalate when needed.
  • Strong initiative, problem-solving ability, and follow-through until customers are fully satisfied.
  • Clear written and verbal communication skills with the ability to adapt tone for different audiences.
  • Comfort working in fast-paced, collaborative environments at a high-growth SaaS company.
  • Located in LATAM or the US and able to work comfortably within US time zones.
  • Prior experience working remotely with distributed teams (nice to have).
  • Familiarity or subject-matter expertise in sales enablement or B2B SaaS (nice to have).

Benefits

  • Competitive salary.
  • Health insurance.
  • Stock options.
  • Nice work environment.
  • Annual company trip to a secret location.

Interested in this position?

Apply directly on the company website

Apply Now

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