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Credit Counselor

1 month ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
American Consumer Credit Counseling

American Consumer Credit Counseling

American Consumer Credit Counseling is a nonprofit credit counseling organization that specializes in providing financial education, debt management solutions, and personalized credit counseling to help individuals and families achieve financial stabil...

Banks
51-250
Founded 1991
View All Jobs 2

Description

  • Answer incoming calls from individuals seeking financial education or credit counseling support.
  • Conduct one-on-one phone counseling sessions by reviewing client budgets and recommending financial solutions.
  • Create client budgets and assist with enrollment into ACCC programs.
  • Process consumer applications and enter client and budget information into internal systems and affiliate databases.
  • Follow up with prospective clients to encourage them to begin or continue counseling.
  • Enroll qualified clients into appropriate debt consolidation or financial assistance programs.
  • Verify client information using internal databases and approved sources to ensure accuracy and compliance.
  • Assess client budgets, income, and debt obligations to identify opportunities for improvement.
  • Educate clients on credit reports, credit scores, and healthy financial habits.
  • Document client interactions and maintain accurate, confidential records.

Requirements

  • High school diploma or equivalent; associate’s or bachelor’s degree preferred.
  • 1–2 years of experience in credit counseling, financial coaching, or debt management.
  • NFCC Credit Counselor Certification, to be obtained within the first six months of employment.
  • Experience analyzing client budgets, income, and debt to create actionable repayment plans.
  • Experience providing one-on-one counseling or coaching in a confidential phone and/or online setting.
  • Day-to-day proficiency with Microsoft Excel and Outlook.
  • Authorized to work in the United States.
  • Availability to work Mon–Thu 2:00–10:00 PM ET and Fri 12:00–8:00 PM ET.
  • Knowledge of credit reports, credit scoring, and consumer lending is preferred.
  • Spanish language proficiency is preferred.

Benefits

  • Competitive hourly compensation of $21–$23 plus bonus opportunities.
  • Comprehensive medical, dental, and vision insurance.
  • Medical and dependent FSA, plus short-term and long-term disability and life insurance.
  • 401(k) retirement plan with company matching.
  • Paid time off and paid holidays.
  • Remote work flexibility.
  • Professional development and training opportunities.
  • Supportive, mission-driven team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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