American Consumer Credit Counseling

American Consumer Credit Counseling is a nonprofit credit counseling organization that specializes in providing financial education, debt management solutions, and personalized credit counseling to help individuals and families achieve financial stabil...

Banks

Financials

51-250 (90)

Founded 1991

3 open positions

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Credit Counselor

2 months, 3 weeks ago

United States

Full-time

Junior

Customer Support

Customer and Technical Support

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American Consumer Credit Counseling

Banks

51-250

Founded 1991

View All Jobs 3

Description

Answer incoming calls from individuals seeking financial education or credit counseling support.
Conduct one-on-one phone counseling sessions by reviewing client budgets and recommending financial solutions.
Create client budgets and assist with enrollment into ACCC programs.
Process consumer applications and enter client and budget information into internal systems and affiliate databases.
Follow up with prospective clients to encourage them to begin or continue counseling.
Enroll qualified clients into appropriate debt consolidation or financial assistance programs.
Verify client information using internal databases and approved sources to ensure accuracy and compliance.
Assess client budgets, income, and debt obligations to identify opportunities for improvement.
Educate clients on credit reports, credit scores, and healthy financial habits.
Document client interactions and maintain accurate, confidential records.

Requirements

High school diploma or equivalent; associate’s or bachelor’s degree preferred.
1–2 years of experience in credit counseling, financial coaching, or debt management.
NFCC Credit Counselor Certification, to be obtained within the first six months of employment.
Experience analyzing client budgets, income, and debt to create actionable repayment plans.
Experience providing one-on-one counseling or coaching in a confidential phone and/or online setting.
Day-to-day proficiency with Microsoft Excel and Outlook.
Authorized to work in the United States.
Availability to work Mon–Thu 2:00–10:00 PM ET and Fri 12:00–8:00 PM ET.
Knowledge of credit reports, credit scoring, and consumer lending is preferred.
Spanish language proficiency is preferred.

Benefits

Competitive hourly compensation of $21–$23 plus bonus opportunities.
Comprehensive medical, dental, and vision insurance.
Medical and dependent FSA, plus short-term and long-term disability and life insurance.
401(k) retirement plan with company matching.
Paid time off and paid holidays.
Remote work flexibility.
Professional development and training opportunities.
Supportive, mission-driven team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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