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Call Center Project Coordinator

1 month ago
United States
Full-time
Mid Level
Project Coordinator
Customer and Technical Support
Apply Now
Alpine Home Air

Alpine Home Air

Alpine Home Air specializes in providing a wide range of HVAC equipment, including contractor-grade furnaces, heaters, air conditioners, and indoor air quality products, while also offering comprehensive DIY installation guides and exceptional customer...

Building Materials
51-250
Founded 2002
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Description

  • Serve as the first point of contact for customers via phone and chat and create a calm, clear first interaction.
  • Guide customers toward the appropriate next step with minimal friction by asking targeted questions to clarify goals, constraints, and missing information.
  • Accurately identify customer intent and gather the right information the first time to reduce unnecessary transfers and rework.
  • Use AI-assisted intake and routing tools and apply judgment to ensure quality decision support.
  • Resolve simple issues when appropriate to prevent unnecessary escalations or transfers.
  • Document interactions and maintain clean, complete data in internal systems to set downstream teams up for success.
  • Create clear, actionable handoffs that downstream sales and technical teams can act on with minimal follow-up.
  • Provide feedback on workflows, flag gaps and edge cases, and contribute to continuous process and workflow improvements.
  • Handle high volumes of inbound inquiries while maintaining accuracy, clarity, professionalism, and speed-to-resolution.

Requirements

  • Experience in customer operations, intake, support, or coordination roles is helpful (preferred, not strictly required).
  • Experience working with SOPs, CRMs, or workflow tools is a plus.
  • Comfort using modern tools, including AI-assisted workflows, is preferred.
  • Strong communication skills, good judgment, and a learning mindset are required.
  • Ability to work remotely and confidently use multiple systems and tools at once.
  • Capacity to handle high volumes without losing attention to detail and to balance speed with accuracy.
  • Willingness to notice and proactively flag process gaps and suggest improvements.
  • Customer-focused mindset with the ability to turn unclear situations into clear next steps.

Benefits

  • Competitive compensation (DOE).
  • Group health insurance plus a health savings account (HSA).
  • 401(k) retirement plan.
  • Paid time off and paid holidays.
  • Life insurance and short-term disability coverage.
  • Paid educational and professional development training.
  • Work-from-home (remote) role with all computer equipment provided.

Interested in this position?

Apply directly on the company website

Apply Now

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