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Manager, Customer Success

1 hour, 51 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Generative AI
Apply Now
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996
View All Jobs 166

Description

  • Lead and develop a team of approximately 10 Product Specialists in pre- and post-sales work.
  • Coach team performance and ensure team members have the skills, tools, and confidence to succeed.
  • Partner with Account Executives and Account Managers to deliver strong customer engagements.
  • Drive high-impact product demos and adoption campaigns that support new business and long-term customer success.
  • Ensure customer engagements are persona-specific, data-driven, and tied to measurable outcomes.
  • Set strategy and prioritize coverage for AlphaSense’s most important financial services accounts.
  • Build scalable playbooks, demo flows, and talk tracks for key customer personas.
  • Use product usage data and GenAI adoption insights to improve team execution and operational excellence.
  • Collaborate with Enablement, Marketing, and Product teams to align messaging and incorporate customer feedback.

Requirements

  • 5+ years of experience in a client-facing SaaS role such as Customer Success, Sales Engineering, Product Specialist, or a similar function.
  • 2+ years of experience leading high-performing teams.
  • Deep understanding of financial services workflows.
  • Experience in investment banking, private equity, or hedge funds is a plus.
  • Exceptional communication and presentation skills, with the ability to tailor narratives to senior stakeholders.
  • Data-driven decision-making approach that uses metrics and insights to prioritize and measure success.
  • Ability to thrive in a fast-paced, high-growth environment and build for scale.

Benefits

  • Base salary range of $135,000 to $150,000 USD.
  • Performance-based bonus opportunity.
  • Equity package.
  • Generous benefits program.

Interested in this position?

Apply directly on the company website

Apply Now

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