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Desktop System Software Engineer II

4 hours, 21 minutes ago
United States
Full-time
Mid Level
Software Engineer
Software Development
Bash macOS PowerShell Python
Apply Now
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996
View All Jobs 171

Description

  • Collaborate on the strategy and execution of macOS and Windows endpoint configuration, policy enforcement, and lifecycle management using Kandji/Iru and Microsoft Intune.
  • Build, maintain, and improve device enrollment workflows, configuration profiles, compliance policies, and custom scripts.
  • Design and enforce software deployment, patch management, and application allowlisting/blocklisting strategies.
  • Partner with Security on endpoint-layer integrations for EDR, Zero Trust, and identity tools such as CrowdStrike, Cloudflare, and Okta.
  • Maintain scripting libraries in Bash, Python, and PowerShell to automate endpoint management tasks.
  • Serve as a primary technical escalation point for issues in AlphaSense’s desktop applications on managed endpoints.
  • Reproduce client-side issues across operating systems, app versions, and endpoint configurations to isolate root causes.
  • Investigate crashes, rendering problems, performance degradation, update failures, and OS-level permission or sandboxing conflicts.
  • Work with product engineering to create detailed bug reports, validate fixes, and share environmental context.
  • Capture crash logs, console output, network traces, and other system diagnostics to speed resolution of complex issues.
  • Maintain diagnostic runbooks and documentation for common desktop application issues.
  • Test new desktop application releases against the managed device baseline before broad rollout and flag regressions early.
  • Monitor endpoint fleet health, identify systemic issues, and drive proactive remediation.
  • Contribute to internal tooling and automation to improve IT operations and reduce ticket volume.
  • Document configurations, processes, and runbooks in the team knowledge base.
  • Participate in incident response for endpoint-related security events alongside the Security team.

Requirements

  • 3–5 years of experience in systems engineering, endpoint engineering, or a desktop platform role.
  • Deep hands-on experience with macOS and/or Windows at a configuration and troubleshooting level beyond standard user support.
  • Experience with enterprise MDM platforms such as Kandji/Iru, Jamf Pro, or Microsoft Intune.
  • Proficiency in at least one scripting language: Bash, Python, or PowerShell.
  • Hands-on experience diagnosing desktop application issues, including crash log analysis, OS permission models, app sandboxing, and auto-update mechanisms.
  • Familiarity with enterprise security tools such as EDR, Zero Trust/CASB, and identity platforms.
  • Ability to write clear, detailed bug reports and escalation summaries for product engineering teams.
  • Strong written communication skills for runbooks, diagnostic guides, and engineering documentation.
  • Experience with Kandji/Iru specifically, including Blueprint architecture, Liftoff enrollment, and custom enforcement scripts, is preferred.
  • Familiarity with Electron-based desktop applications and their packaging, update, and permission behaviors on macOS and Windows is preferred.
  • Experience with CrowdStrike Falcon and how sensor policies or network containment can affect application behavior is preferred.
  • Experience with Cloudflare Zero Trust/WARP in an enterprise environment is preferred.
  • Exposure to Okta device trust or certificate-based authentication flows related to desktop application SSO is preferred.
  • Background working in a SaaS product company where IT and Engineering collaborate closely on end-user issues is preferred.
  • Experience using Qualys VMDR or similar vulnerability management tooling is preferred.
  • Familiarity with Jira Service Management for ticket and change management workflows is preferred.

Benefits

  • Base compensation range of $80,000 to $110,000 USD.
  • Performance-based bonus eligibility.
  • Equity may be offered.
  • Generous benefits program.
  • Equal-opportunity employer with a committed, respectful work environment.
  • Reasonable accommodation provided for qualified employees with protected disabilities, as required by law.

Interested in this position?

Apply directly on the company website

Apply Now

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