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Analyst, Customer & Product Support

1 hour, 43 minutes ago
India
Junior
Customer Support
Product Management
Apply Now
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996
View All Jobs 60

Description

  • Act as the first line of support for customers globally and resolve questions and issues in a timely manner.
  • Guide customers through product features and functionality to maximize their experience.
  • Investigate, diagnose, troubleshoot, and resolve support inquiries submitted by email.
  • Escalate tickets to the appropriate internal teams when needed and maintain ownership of the customer relationship through resolution.
  • Collaborate with technical and non-technical stakeholders across global teams.
  • Deliver against predefined team targets with a high standard of quality and excellence.
  • Become an expert on the BamSEC product by continuously learning new features and closing knowledge gaps.
  • Identify opportunities to improve support content and contribute to knowledge base articles, tutorials, and other documentation.
  • Assist with special projects as assigned.

Requirements

  • 1-2 years of experience in a client support or product support role.
  • Strong client-facing communication skills and the ability to explain complex issues in simple terms.
  • Customer-first mindset with a demonstrated ability to solve complex problems.
  • Strong analytical, critical thinking, and problem-solving abilities.
  • Ability to build strong cross-functional working relationships and work effectively on a team.
  • Curiosity, proactivity, and a continuous improvement mindset.
  • Ability to learn quickly and adapt on the job.
  • Strong attention to detail and effective time management skills.
  • Ability to prioritize rigorously and work well under pressure.
  • Interest in systems, technology, and software applications.

Benefits

  • Cross-functional exposure across the company and opportunities to learn different parts of the business.
  • Career growth potential within a growing global Customer & Product Support team.
  • Equal-opportunity employer with a commitment to an inclusive work environment.
  • Reasonable accommodation for qualified employees with protected disabilities, where required by law.

Interested in this position?

Apply directly on the company website

Apply Now

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