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Account Manager, Consulting & Professional Services

6 hours, 59 minutes ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
Apply Now
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996
View All Jobs 80

Description

  • Manage a portfolio of corporate and professional-services clients as their primary contact.
  • Own customer retention, renewal discussions, and retention forecasting.
  • Drive product adoption and identify expansion opportunities within existing accounts.
  • Identify revenue at risk and develop strategies to prevent churn.
  • Collaborate with Account Executives to pursue growth opportunities and craft relevant messaging.
  • Build relationships with users, decision-makers, and executive stakeholders, including leading business reviews.
  • Conduct proactive customer engagement such as floor walks, lunch-and-learns, and relevant outreach.
  • Represent customer needs internally and share feedback, value stories, and insights with product, marketing, and sales teams.
  • Serve as both the customer advocate within AlphaSense and the company advocate with clients.

Requirements

  • At least 3 years of account management experience owning retention and growth for an existing book of business.
  • Experience managing renewal and expansion targets after the initial sale.
  • Demonstrated success developing relationships within Fortune 1000 clients.
  • Experience with client engagement and account management in a SaaS environment.
  • Strong business acumen, internal and external relationship-management skills, and process discipline.
  • Exceptional verbal, written, and presentation communication skills, including the ability to explain complex topics simply.
  • Ability to build rapport with users through C-level executives and adapt quickly in a fast-growing environment.
  • Commercial accountability, initiative, intellectual curiosity, and commitment to delivering results.
  • Prior experience in life sciences, healthcare, technology, media, telecommunications, energy, industrials, consumer goods, retail, consulting, law, or insurance is preferred but not required.

Benefits

  • US-remote work location.
  • Base compensation of $100,000–$120,000 USD.
  • Performance-based bonus opportunity.
  • Equity opportunity.
  • Generous benefits program.

Interested in this position?

Apply directly on the company website

Apply Now

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