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Salesforce Support Analyst

2 hours, 27 minutes ago
United States
Full-time
Junior
Salesforce Developer
Software Development
CI/CD Salesforce Salesforce Lightning
Apply Now
Aledade

Aledade

Aledade collaborates with independent practices, health centers, and clinics to establish and manage Accountable Care Organizations (ACOs) that prioritize primary care, enabling physicians to enhance patient care while maintaining their independence in...

Health Care Providers & Services
1K-5K
Founded 2014
$686M raised
View All Jobs 66

Description

  • Own and manage incoming Salesforce service cases related to incidents, service requests, and enhancements.
  • Triage, prioritize, resolve, and communicate updates on support issues in accordance with SLAs and support standards.
  • Handle day-to-day Salesforce administration requests, including user access, security, automation, configuration, and reporting.
  • Provide configuration-level fixes and enhancements while maintaining platform governance and security standards.
  • Assist with debugging unit test failures, deployment issues, and post-release defects across environments.
  • Support CI/CD pipelines, sandbox environments, release activities, validation, smoke testing, and deployment verification.
  • Work with DevOps teams to investigate and resolve build failures, deployment errors, and environment synchronization issues.
  • Create and maintain support documentation, SOPs, and user-facing knowledge articles.
  • Identify recurring issues and recommend process and automation improvements to reduce support volume and improve stability.
  • Collaborate with Developers, Admins, Architects, Product Owners, and DevOps teams to maintain platform reliability and continuous improvement.

Requirements

  • Bachelor’s degree in a relevant field, such as BS/BTech, or higher.
  • 2+ years of experience supporting enterprise Salesforce platforms.
  • Experience with Salesforce Administration, including security, automation, and configuration.
  • Proven experience managing service cases, incidents, defect triage, and user support in an enterprise environment.
  • Hands-on Salesforce development experience, including practical experience with Lightning Web Components (LWC) preferred.
  • Experience with CI/CD pipelines, sandbox strategies, and release management processes preferred.
  • Exposure to DevOps tools, source control, and automated testing frameworks preferred.
  • Troubleshooting experience across configuration, code, integrations, and data layers preferred.
  • Experience working in healthcare, financial services, or other regulated industries preferred.
  • Strong communication, stakeholder management, documentation, organization, and time-management skills.

Benefits

  • Flexible work schedules with the ability to work remotely for many roles.
  • Health, dental, and vision insurance paid up to 80% for employees, dependents, and domestic partners.
  • Robust time-off plan with 21 days of PTO in the first year.
  • Two paid volunteer days and 11 paid holidays.
  • 12 weeks of paid parental leave for all new parents.
  • Six weeks of paid sabbatical after six years of service.
  • Educational Assistant Program and Clinical Employee Reimbursement Program.
  • 401(k) with up to 4% match and stock options.

Interested in this position?

Apply directly on the company website

Apply Now

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