Customer Experience & Product Success Lead

4 weeks, 2 days ago
Full-time
Mid Level
Product Management
AJAIA | AI Consultancy

AJAIA | AI Consultancy

We guide companies from AI curiosity to AI capability, and we build alongside you. From strategy to live systems, we combine domain insight, engineering excellence, and hands-on execution. We make AI practical, powerful, and a sustainable driver of growth. Not through slides, but through software.

management consulting
1-10

Description

  • Own the customer journey after the sale, including onboarding, product adoption, ongoing support, and customer success.
  • Work directly with teachers, school leaders, and district technology teams to help them get value from Ethos Intelligence.
  • Serve as the bridge between customers and the Product and Engineering teams.
  • Build and maintain strong customer relationships through proactive, customer-facing support.
  • Solve customer problems and troubleshoot product issues.
  • Improve support resources and help center content based on customer needs and feedback.
  • Collect and surface customer feedback to help shape future product improvements.
  • Document technical issues clearly and reproduce bugs when needed.

Requirements

  • Bachelor's degree or equivalent experience.
  • 3–6 years of experience in customer success, customer support, product support, technical customer care, or EdTech platform support/implementation.
  • Strong written communication skills with the ability to explain software functionality to non-technical users.
  • Demonstrated ability to troubleshoot product issues and guide users through solutions.
  • Experience using SaaS platforms and help desk tools.
  • Strong organizational skills and ability to manage multiple customer issues simultaneously.
  • Customer-first mindset and commitment to high-quality user experiences.
  • Experience working in or directly supporting the education sector, especially K-12 schools, districts, teachers, or students (preferred).
  • Familiarity with AI tools or generative AI applications (preferred).
  • Experience with ticketing platforms such as Zendesk, Intercom, or Help Scout (preferred).
  • Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows (preferred).
  • Experience creating help center documentation or knowledge bases (preferred).

Benefits

  • Competitive base salary plus performance incentives.
  • Professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Remote Client Experience Manager

Global Elite Empire Consultants is hiring remote team members to meet virtually with pre-qualified clients, guide them through benefit enrollment, and help build a long-term career in a performance-driven environment.

5 hours, 22 minutes ago

Work From Home - Client Support Manager

Global Elite Empire Consultants is hiring for a client service leadership role focused on delivering customer service, supporting teams, and growing in a flexible work-from-home setting.

5 hours, 22 minutes ago

Work From Home - Break Free of the 9-5

Global Elite Empire Consultants is hiring a client service leadership professional for a remote, flexible role focused on supporting customers and guiding teams.

5 hours, 22 minutes ago

Work From Home - Client Support Manager

Global Elite Empire Consultants is hiring a client service leadership role focused on supporting customers and teams in a remote, flexible work setting.

5 hours, 22 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers