Supervisor, Fraud Investigations

7 hours, 19 minutes ago
Full-time
Lead
Operations
Airbnb

Airbnb

Airbnb is the world's largest community-driven hospitality company, offering homes and experiences in 191 countries. It is an online marketplace connecting people to unique accommodations and experiences globally.

Hotels, Restaurants & Leisure
5K-10K
Founded 2008

Description

  • Lead and manage a team of fraud investigators with care, empathy, and accountability.
  • Oversee the end-to-end fraud investigation process for AirCover claims.
  • Identify, investigate, and mitigate fraudulent claims and coordinated bad actor activity.
  • Develop and implement strategies to detect and prevent fraud.
  • Collaborate with cross-functional partners including Trust, Safety, Legal, Policy, Privacy, Product, Community Support, and third-party adjusters.
  • Manage emerging risks and incidents while supporting business growth across markets.
  • Use data analytics to identify fraud patterns, trends, anomalies, and intelligence gaps.
  • Prepare reports and present findings and recommendations in Monthly, Quarterly, and Annual Business Reviews.
  • Coach, mentor, and develop team members through performance management, expectations, and training.
  • Build and deliver fraud awareness and prevention training across the organization.

Requirements

  • 5+ years of experience in risk management, preferably in high-tech and/or matrixed global organizations.
  • 2+ years of experience in a people manager role with a track record of leading, recruiting, and coaching high-performing teams.
  • Experience in fast-paced fraud investigations, preferably in the fintech or insurance space.
  • Strong knowledge of fraud investigations, intelligence tradecraft, systems, processes, governance, and fraud prevention techniques.
  • Strong metrics-based performance management and coaching skills.
  • Strong verbal and written communication skills, including the ability to explain complex topics to diverse audiences.
  • Ability to solve problems and resolve conflict independently, collaboratively, or through delegation.
  • Proven ability to manage competing priorities and work independently in a rapidly changing environment.
  • Experience building relationships with stakeholders across functions and levels.
  • Ability to work a regular 40-hour schedule in a 24/7 rotational shift environment, including weekends and public holidays.
  • Understanding of Third Party Administrators/Adjusters concepts is a plus.

Benefits

  • Annual base pay range of ₹1,370,000 to ₹1,790,000 INR.
  • Eligible for bonus or incentives.
  • Eligible for one or more equity programs.
  • Benefits package included.
  • Employee Travel Credits included.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Finance & Accounting Manager

Convergent Research 11-50 Professional Services

Convergent Research is hiring a remote Finance & Accounting Manager to oversee financial operations and grant/accounting support across the organization and its focused research organizations.

7 hours, 49 minutes ago

Operational and Technical Accounting Team Member

Intersect 1-10 Internet Software & Services

Intersect is seeking a remote Operational and Technical Accounting Team Member to lead accounting operations and technical reporting support for its growing energy and data center portfolio.

7 hours, 49 minutes ago

AVP, Valuation Actuary Manager

Puck 1-10 Internet Software & Services

Fortitude Reinsurance Company Ltd. is seeking an AVP, Valuation Actuary Manager to lead valuation and financial reporting for life and annuity reinsurance and acquired business blocks, with a focus on fixed deferred and indexed annuities.

GitHub Python SQL
1 day, 7 hours ago

Tax Manager (EMEA & APJ)

Elastic 1K-5K Internet Software & Services

Elastic is seeking a Tax Manager to lead international tax operations and compliance within its global Finance team as the company scales outside the United States.

NetSuite
1 day, 7 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers