RemoteLeaf Logo
Log in Sign up

Staff Platform Manager, AI Personalization

3 months, 2 weeks ago
United States
Full-time
Lead
AI (Artificial Intelligence)
Artificial Intelligence and Machine Learning
Machine Learning
Apply Now
Airbnb

Airbnb

Airbnb is the world's largest community-driven hospitality company, offering homes and experiences in 191 countries. It is an online marketplace connecting people to unique accommodations and experiences globally.

Hotels, Restaurants & Leisure
5K-10K
Founded 2008
View All Jobs 66

Description

  • Lead product strategy and execution for AI Personalization across Airbnb’s customer support ecosystem.
  • Own the full stack of personalization, from retrieval systems through the consumer-facing AI experience.
  • Define and evolve the long-term vision for personalized, 10-star community support.
  • Partner with data science, ML, and operations to identify high-signal personalization signals.
  • Own the product roadmap across ML models, signals, schemas, and prompt optimization.
  • Drive experiment design and measurement, including KPI definition and translation of results into product decisions.
  • Collaborate with ML engineers on requirements for accuracy, latency, and scalability improvements.
  • Scale personalization infrastructure across Airbnb’s AI surfaces and modalities.
  • Build a framework to identify personalization failures, prioritize fixes, and improve performance over time.
  • Align engineering, ML, design, data science, and policy partners to ship from concept to production.

Requirements

  • 9+ years of industry experience with a BS or Master’s degree, or 6+ years with a PhD.
  • Deep expertise in AI/ML-powered platforms at consumer scale.
  • Strong working knowledge of personalization systems, contextual data retrieval, and LLM architectures.
  • Credible understanding of RAG, retrieval optimization, and context engineering tradeoffs.
  • Track record of building and shipping foundational platform products across multiple downstream experiences and surfaces.
  • Experience designing and interpreting A/B experiments and online experiment frameworks.
  • Ability to own end-to-end metrics strategy for complex AI systems.
  • Strong ability to synthesize ambiguous signals into clear, prioritized product decisions.
  • Proven cross-functional leadership across ML, engineering, data science, design, and operations.
  • Experience shipping consumer-facing AI products with personalization at the core.
  • Strong product intuition for when AI automation should give way to human judgment.
  • Ability to work across levels of abstraction, from retrieval architecture to guest support experience.

Benefits

  • US-remote eligible role.
  • Occasional office visits or offsites may be required, as agreed with the manager.
  • Base pay range of $200,000 to $240,000 USD.
  • Role may be eligible for bonus.
  • Role may be eligible for equity.
  • Role may be eligible for benefits.
  • Role may be eligible for Employee Travel Credits.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Banyan Software

Manager of Applied AI Products

Banyan Software 51-250 Internet Software & Services

Medicat, part of Banyan Software, is hiring a hands-on AI product and engineering leader to help shape and build AI capabilities for its college health EHR platform, MedicatOne.

United States Full-time Lead AI Engineer Technical Product Manager
$120k-$145k
HIPAA SQL
5 hours, 42 minutes ago
C

Manager of Product Delivery and AI Enablement

CGS Immersive 5001-10000 Enterprise learning

CGS is hiring a remote Manager of Product Delivery & AI Enablement to lead a portfolio of web applications and build practical AI-driven ways of working across product and engineering teams.

United States Canada Full-time Lead Program Manager Technical Product Manager
Agile CI/CD Git JIRA Kubernetes OpenShift REST API
5 hours, 57 minutes ago
Mindrift.ai: Be the “I” in AI

Senior Python Engineer - AI Coding Agent Evaluation (Freelance)

Mindrift.ai: Be the “I” in AI Internet Software & Services

Mindrift is seeking an experienced software development specialist for project-based work creating and evaluating datasets used to test AI coding agents.

France Part-time Lead AI (Artificial Intelligence) Backend Engineer
Docker FastAPI JavaScript Kafka PostgreSQL Python React Redis TypeScript
6 hours, 12 minutes ago
Weekday

Voice Actor: CX Agent Voice Cloning (Standard French)

Weekday 11-50 Construction & Engineering

One of our clients is hiring a remote French voice talent to record and evaluate speech samples for an internal CX AI Agent and next-generation text-to-speech technology.

Anywhere United States Contract Mid Level AI (Artificial Intelligence) Customer Support
$0k-$0k
6 hours, 12 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers