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Staff Platform Manager, AI Personalization

4 months, 1 week ago
United States
Full-time
Lead
AI (Artificial Intelligence)
Artificial Intelligence and Machine Learning
Machine Learning
Apply Now
Airbnb

Airbnb

Airbnb is the world's largest community-driven hospitality company, offering homes and experiences in 191 countries. It is an online marketplace connecting people to unique accommodations and experiences globally.

Hotels, Restaurants & Leisure
5K-10K
Founded 2008
View All Jobs 45

Description

  • Lead product strategy and execution for AI Personalization across Airbnb’s customer support ecosystem.
  • Own the full stack of personalization, from retrieval systems through the consumer-facing AI experience.
  • Define and evolve the long-term vision for personalized, 10-star community support.
  • Partner with data science, ML, and operations to identify high-signal personalization signals.
  • Own the product roadmap across ML models, signals, schemas, and prompt optimization.
  • Drive experiment design and measurement, including KPI definition and translation of results into product decisions.
  • Collaborate with ML engineers on requirements for accuracy, latency, and scalability improvements.
  • Scale personalization infrastructure across Airbnb’s AI surfaces and modalities.
  • Build a framework to identify personalization failures, prioritize fixes, and improve performance over time.
  • Align engineering, ML, design, data science, and policy partners to ship from concept to production.

Requirements

  • 9+ years of industry experience with a BS or Master’s degree, or 6+ years with a PhD.
  • Deep expertise in AI/ML-powered platforms at consumer scale.
  • Strong working knowledge of personalization systems, contextual data retrieval, and LLM architectures.
  • Credible understanding of RAG, retrieval optimization, and context engineering tradeoffs.
  • Track record of building and shipping foundational platform products across multiple downstream experiences and surfaces.
  • Experience designing and interpreting A/B experiments and online experiment frameworks.
  • Ability to own end-to-end metrics strategy for complex AI systems.
  • Strong ability to synthesize ambiguous signals into clear, prioritized product decisions.
  • Proven cross-functional leadership across ML, engineering, data science, design, and operations.
  • Experience shipping consumer-facing AI products with personalization at the core.
  • Strong product intuition for when AI automation should give way to human judgment.
  • Ability to work across levels of abstraction, from retrieval architecture to guest support experience.

Benefits

  • US-remote eligible role.
  • Occasional office visits or offsites may be required, as agreed with the manager.
  • Base pay range of $200,000 to $240,000 USD.
  • Role may be eligible for bonus.
  • Role may be eligible for equity.
  • Role may be eligible for benefits.
  • Role may be eligible for Employee Travel Credits.

Interested in this position?

Apply directly on the company website

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