Airbnb

Airbnb is the world's largest community-driven hospitality company, offering homes and experiences in 191 countries. It is an online marketplace connecting people to unique accommodations and experiences globally.

Hotels, Restaurants & Leisure

Consumer Discretionary

5K-10K (8700)

Founded 2008

40 open positions

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Staff Platform Manager, AI Personalization

5 months ago

United States

Full-time

Lead

AI (Artificial Intelligence)

Artificial Intelligence and Machine Learning

Machine Learning

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Airbnb

Hotels, Restaurants & Leisure

5K-10K

Founded 2008

View All Jobs 40

Description

Lead product strategy and execution for AI Personalization across Airbnb’s customer support ecosystem.
Own the full stack of personalization, from retrieval systems through the consumer-facing AI experience.
Define and evolve the long-term vision for personalized, 10-star community support.
Partner with data science, ML, and operations to identify high-signal personalization signals.
Own the product roadmap across ML models, signals, schemas, and prompt optimization.
Drive experiment design and measurement, including KPI definition and translation of results into product decisions.
Collaborate with ML engineers on requirements for accuracy, latency, and scalability improvements.
Scale personalization infrastructure across Airbnb’s AI surfaces and modalities.
Build a framework to identify personalization failures, prioritize fixes, and improve performance over time.
Align engineering, ML, design, data science, and policy partners to ship from concept to production.

Requirements

9+ years of industry experience with a BS or Master’s degree, or 6+ years with a PhD.
Deep expertise in AI/ML-powered platforms at consumer scale.
Strong working knowledge of personalization systems, contextual data retrieval, and LLM architectures.
Credible understanding of RAG, retrieval optimization, and context engineering tradeoffs.
Track record of building and shipping foundational platform products across multiple downstream experiences and surfaces.
Experience designing and interpreting A/B experiments and online experiment frameworks.
Ability to own end-to-end metrics strategy for complex AI systems.
Strong ability to synthesize ambiguous signals into clear, prioritized product decisions.
Proven cross-functional leadership across ML, engineering, data science, design, and operations.
Experience shipping consumer-facing AI products with personalization at the core.
Strong product intuition for when AI automation should give way to human judgment.
Ability to work across levels of abstraction, from retrieval architecture to guest support experience.

Benefits

US-remote eligible role.
Occasional office visits or offsites may be required, as agreed with the manager.
Base pay range of $200,000 to $240,000 USD.
Role may be eligible for bonus.
Role may be eligible for equity.
Role may be eligible for benefits.
Role may be eligible for Employee Travel Credits.

Interested in this position?

Apply directly on the company website

Apply Now

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