ServiceNow Technical Consultant, ITSM

1 month ago
Full-time
Lead
Software Development
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised

Description

  • Participate on project teams to deploy solutions on the ServiceNow platform.
  • Lead a team of technical delivery resources and mentor junior staff.
  • Lead development, testing, and quality assurance activities for ServiceNow implementations.
  • Architect and design complex ServiceNow solutions and integrations with third-party tools.
  • Lead the creation and maintenance of written deliverables, documentation, and design artifacts.
  • Plan and conduct client demos, working sessions, integration design sessions, and technical workshops.
  • Serve as technical subject matter expert in client workshops and presales scoping activities.
  • Coordinate with customer service owners, process owners, and service delivery groups to align solutions to business needs.
  • Influence and promote best practices, policies, and procedures across delivery teams and with customers.
  • Obtain and maintain relevant certifications and contribute to thought leadership and presales efforts.

Requirements

  • Experience implementing ITSM, CSM, and/or ITBM solutions.
  • Recognized subject matter expert on the ServiceNow platform with expert-level development skills.
  • Mastery in at least one ServiceNow application suite and strong experience integrating ServiceNow with third-party tools.
  • Strong knowledge of CSDM and CMDB design and practices.
  • Demonstrated ability to architect and lead deployment of moderately complex solutions.
  • Strong presentation, communication, project awareness, and situational awareness skills.
  • Self-starter with strong attention to detail and ability to influence internal teams and customers, including senior management.
  • Experience participating in presales activities, scoping, and positioning of solutions.
  • Willingness to obtain and maintain ServiceNow certifications and contribute to professional/industry visibility (e.g., speaking at conferences).
  • Ability to provide measurable input into products, processes, standards, and cross-practice deliverables.

Benefits

  • Competitive compensation structured as On-Target Earnings (OTE) including base salary plus target bonus (varies by experience and location).
  • Medical, dental, and vision insurance (USA benefits).
  • 401(k) retirement plan.
  • Paid company holidays and paid time off.
  • Paid parental and caregiver leave.
  • Sponsorship for certifications and credentials, plus cross-department training and professional development.
  • Remote/full-time work arrangement and access to company technology labs and internal diversity/employee groups.

Interested in this position?

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