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Principal Observability & Reliability Architect

3 days, 14 hours ago
United States
Full-time
Lead
Site Reliability Engineer (SRE)
DevOps and Infrastructure
CI/CD Datadog Elasticsearch Grafana Kafka Kubernetes New Relic OpenTelemetry OpsGenie PagerDuty Prometheus Splunk
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AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised
View All Jobs 69

Description

  • Lead client discovery, architecture workshops, and solution design for observability, telemetry, reliability, and operational intelligence initiatives.
  • Design enterprise observability architectures across monitoring, logging, metrics, tracing, alerting, event correlation, service visibility, and platform integrations.
  • Define standards for telemetry onboarding, naming, tagging, RBAC, service ownership, dashboards, alert governance, runbooks, and operational handoff.
  • Advise on telemetry governance, including data quality, retention, access control, sampling, cardinality, and cost optimization.
  • Lead modernization efforts such as tool rationalization, dashboard and alert rationalization, telemetry strategy, and migration from legacy monitoring platforms.
  • Guide SRE practices including SLIs, SLOs, error budgets, production readiness, and incident response maturity.
  • Design integration patterns across ITSM, CMDB, event management, and automation platforms.
  • Support pursuits by shaping solution strategy, validating scope, informing estimates, and building client-facing technical narratives.
  • Serve as a senior escalation point and provide architecture governance during delivery.
  • Build reusable reference architectures, playbooks, and accelerators while mentoring architects, consultants, and offshore teams.

Requirements

  • 10+ years of experience in observability, monitoring, APM, platform operations, SRE, or related enterprise technology domains.
  • 5+ years leading architecture and delivery strategy for enterprise observability or reliability initiatives.
  • Hands-on experience designing and implementing monitoring, logging, metrics, tracing, telemetry collection, and pipeline patterns in hybrid and multi-cloud environments.
  • Strong knowledge of telemetry governance, including routing, transformation, normalization, enrichment, retention, access control, and cost management.
  • Experience defining enterprise standards for dashboards, alerts, tagging, naming, service ownership, RBAC, and operating model adoption.
  • Strong command of incident response, event correlation, alert strategy, service health, and business-service visibility.
  • Applied SRE experience with SLIs, SLOs, error budgets, and production readiness.
  • Ability to lead executive and technical workshops and translate business needs into actionable architecture and delivery plans.
  • Consulting or professional services experience with client-facing communication, estimation, risk management, and cross-functional leadership.
  • Preferred experience with platforms such as Dynatrace, Splunk, Grafana, LogicMonitor, Datadog, New Relic, AppDynamics, Elastic, Prometheus, or OpenTelemetry.
  • Preferred experience with telemetry pipeline tools such as OpenTelemetry Collector, Grafana Alloy, Fluent Bit, Kafka, Cribl, or Vector, along with familiarity with cloud, Kubernetes, CI/CD, and infrastructure as code.
  • Preferred experience integrating with ServiceNow, Jira Service Management, PagerDuty, Opsgenie, BigPanda, or xMatters.
  • Preferred experience developing reusable consulting assets such as reference architectures, governance models, playbooks, POVs, and accelerators.
  • Relevant cloud, SRE, ITIL, or FinOps certifications are a plus.

Benefits

  • Compensation includes on-target earnings (OTE) with base salary plus any applicable target bonus, varying by experience, qualifications, and geography.
  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Paid company holidays.
  • Paid time off.
  • Paid parental and caregiver leave.
  • Cross-department training and development opportunities.
  • Sponsorship for certifications and credentials for continued learning.

Interested in this position?

Apply directly on the company website

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