Onboarding Engineer (Infrastructure)

3 hours, 4 minutes ago
Full-time
Senior
Customer and Technical Support
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised

Description

  • Configure client infrastructure to be added into monitoring across network, server, storage, backup, data protection, hyperconverged, ESXi, and related systems.
  • Create technical documentation for client environments and onboarding work.
  • Communicate the status and progress of onboarding project tasks to internal teams and clients.
  • Ensure client infrastructure is healthy, stable, documented, and aligned with accepted technical best practices.
  • Serve as a technical subject matter expert and escalation point for complex monitoring issues.
  • Collaborate with the Managed Services team to support onboarding and infrastructure operations.
  • Interact with stakeholders through phone, written communication, and in-person discussions as needed.
  • Prioritize work and manage multiple tasks with limited guidance in a fast-paced environment.

Requirements

  • Minimum of 5+ years of related experience supporting Windows and Linux in an enterprise environment.
  • Experience with Windows, Active Directory, DHCP, DNS, and certificates.
  • Linux OS configuration and troubleshooting preferred.
  • College degree or equivalent in Information Systems or a related field; relevant experience, training, or certification may substitute for education.
  • Managed Services or consulting experience is a plus.
  • Excellent written and verbal interpersonal communication skills.
  • Ability to build and maintain collaborative, positive working relationships at all levels.
  • Experience with performance monitoring tools such as Elastic, LogicMonitor, and SolarWinds.
  • Self-motivated with the ability to work in a fast-paced environment.
  • Strong sense of urgency, ability to set priorities, and capability to perform with little guidance.

Benefits

  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Paid company holidays.
  • Paid time off.
  • Paid parental and caregiver leave.
  • Compensation includes on-target earnings with a base salary plus applicable target bonus.
  • Cross-department training and development opportunities, including sponsorship for certifications and credentials.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Integration Engineer (Remote, Mexico)

IO Connect Services is hiring a Senior Integration Engineer in its Guadalajara Engineering Team to develop and support enterprise integration solutions for LATAM on a remote full-time basis.

ActiveMQ Agile AWS Bitbucket Datadog Java JIRA JUnit MySQL RabbitMQ REST API SOAP Spring Spring Boot SQL SQL Server
1 hour, 4 minutes ago

Deployment Engineer

Sycurio 51-250 IT Services

Sycurio is hiring a remote Deployment Engineer in the United States to deploy, test, and support customer solutions within its Professional Services team.

AJAX AWS DNS HTML HTTP JavaScript Linux Nagios SOAP Splunk SSH TCP/IP TLS XML
1 hour, 49 minutes ago

Onsite Implementation Specialist - P+/Nexcloud/Select (Remote - United States)

Nextech 251-1K Internet Software & Services

Nextech is hiring a remote Onsite Implementation Specialist to lead client software implementations, training, go-live support, and post-launch optimization for its healthcare technology solutions across customer sites in the United States.

HIPAA
3 hours, 49 minutes ago

Implementation Specialist

base.com 51-250 Internet Software & Services

Base is hiring an Implementation Specialist to deliver customer implementations and ecommerce system integrations for its global all-in-one platform.

CSS ERP HTML PHP Shopify
4 hours, 4 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers