AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services

Information Technology

1K-5K (2250)

$43M raised

55 open positions

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Onboarding Engineer (Infrastructure)

3 hours, 4 minutes ago

India

Full-time

Senior

Implementation Engineer

Customer and Technical Support

Active Directory DHCP DNS Elasticsearch Linux

Apply Now

AHEAD

IT Services

1K-5K

$43M raised

View All Jobs 55

Description

Configure client infrastructure to be added into monitoring across network, server, storage, backup, data protection, hyperconverged, ESXi, and related systems.
Create technical documentation for client environments and onboarding work.
Communicate the status and progress of onboarding project tasks to internal teams and clients.
Ensure client infrastructure is healthy, stable, documented, and aligned with accepted technical best practices.
Serve as a technical subject matter expert and escalation point for complex monitoring issues.
Collaborate with the Managed Services team to support onboarding and infrastructure operations.
Interact with stakeholders through phone, written communication, and in-person discussions as needed.
Prioritize work and manage multiple tasks with limited guidance in a fast-paced environment.

Requirements

Minimum of 5+ years of related experience supporting Windows and Linux in an enterprise environment.
Experience with Windows, Active Directory, DHCP, DNS, and certificates.
Linux OS configuration and troubleshooting preferred.
College degree or equivalent in Information Systems or a related field; relevant experience, training, or certification may substitute for education.
Managed Services or consulting experience is a plus.
Excellent written and verbal interpersonal communication skills.
Ability to build and maintain collaborative, positive working relationships at all levels.
Experience with performance monitoring tools such as Elastic, LogicMonitor, and SolarWinds.
Self-motivated with the ability to work in a fast-paced environment.
Strong sense of urgency, ability to set priorities, and capability to perform with little guidance.

Benefits

Medical, dental, and vision insurance.
401(k) plan.
Paid company holidays.
Paid time off.
Paid parental and caregiver leave.
Compensation includes on-target earnings with a base salary plus applicable target bonus.
Cross-department training and development opportunities, including sponsorship for certifications and credentials.

Interested in this position?

Apply directly on the company website

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