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Business Process Consultant, Hardware Asset Management (HAM)

2 hours, 40 minutes ago
India
Full-time
Senior
Consultant
Project and Program Management
Apply Now
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised
View All Jobs 73

Description

  • Manage and maintain hardware asset records for enterprise devices, peripherals, network equipment, and data center hardware.
  • Track hardware assets through the full lifecycle from request and procurement to receiving, deployment, transfer, refresh, return, and disposal.
  • Partner with procurement, sourcing, and vendor management teams on purchasing, lease tracking, renewals, and governance standards.
  • Maintain accurate asset, stockroom, inventory, and ownership records in ServiceNow.
  • Use ServiceNow HAM to support asset intake, inventory management, refresh planning, reclamation, and disposal workflows.
  • Coordinate hardware reclamation with end users and internal teams to recover unused assets during refresh cycles and employee separations.
  • Analyze inventory, utilization, and lifecycle data to identify control gaps, process inefficiencies, and cost optimization opportunities.
  • Support physical inventory audits, reconciliation, and exception management for missing, retired, or redeployed assets.
  • Review vendor agreements, maintenance terms, lease schedules, and warranty information related to hardware assets.
  • Support configuration, maintenance, and continuous improvement of ITAM and HAM processes in ServiceNow.
  • Collaborate with stakeholders to document current-state and future-state hardware asset lifecycle processes.
  • Develop reporting, dashboards, and KPIs for inventory, asset age, refresh cycles, recovery, and cost optimization.
  • Participate in cross-functional initiatives involving ITAM, HAM, procurement, finance, operations, and end-user support teams.

Requirements

  • 3+ years of experience in Hardware Asset Management, IT Asset Management, inventory management, or related asset lifecycle functions.
  • 2+ years of hands-on experience working with ServiceNow, preferably within HAM, CMDB, or ITAM modules.
  • Experience managing enterprise hardware assets across the full lifecycle, including procurement, deployment, support, refresh, and disposal.
  • Understanding of hardware asset lifecycle processes, including receiving, stockroom operations, inventory control, assignment, reclamation, and retirement.
  • Experience reviewing hardware contracts, lease agreements, maintenance terms, and warranty records.
  • Strong analytical and problem-solving skills.
  • Experience gathering business requirements and supporting process improvement initiatives.
  • Strong communication and stakeholder management skills.
  • Proficiency with Microsoft Excel and reporting tools.
  • Business Process Consulting experience, including process discovery, workshop facilitation, or business process documentation, is highly desired.
  • Experience supporting or leading ServiceNow ITAM/HAM implementations, optimization initiatives, or inventory audit and reconciliation efforts is preferred.
  • Knowledge of ITIL, IT Asset Management best practices, CSDM, CMDB, and hardware lifecycle governance is a plus.
  • Experience working in consulting or client-facing environments and familiarity with procurement and finance processes related to hardware asset management are nice to have.
  • Familiarity with healthcare or life sciences industries is nice to have.
  • Preferred certification: ServiceNow Certified System Administrator (CSA).
  • Highly desired certification: Certified Implementation Specialist - Hardware Asset Management (CIS-HAM) or other relevant hardware asset management certifications such as IAITAM or CHAMP.
  • ITIL Foundation or higher, and other certifications aligned to IT Asset Management, hardware lifecycle management, or process improvement, are a significant plus.

Benefits

  • Comprehensive health insurance coverage for employees, with options to extend coverage to dependents.
  • Paid time off and company holidays, along with additional leave benefits as per policy.
  • Flexible work arrangements supporting work-life balance.
  • Learning and development opportunities to support continuous growth and upskilling.
  • Employee wellness initiatives and programs focused on physical and mental well-being.
  • Retirement and statutory benefits in line with India regulations.
  • Inclusive, people-first culture with a strong focus on collaboration and ownership.
  • Cross-department training and development, including sponsored certifications and credentials for continued learning.

Interested in this position?

Apply directly on the company website

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