Associate Manager / Manager - Partner Finance Operations

1 week, 6 days ago
Full-time
Lead
Operations
Agoda

Agoda

Agoda is an online travel agency that specializes in providing a vast selection of accommodation options worldwide, ensuring customers access to competitive pricing and a user-friendly booking experience.

Consumer Services
10K-50K
Founded 2005

Description

  • Lead investigations into high-value payment claims by verifying them against internal data.
  • Resolve complex B2B disputes by coordinating across Tech, Finance, Account Managers, and partners.
  • Analyze dispute and operational data to identify trends, root causes, and productivity KPIs.
  • Translate findings into clear, actionable insights for stakeholders.
  • Mentor or lead a team of specialists and promote accuracy, speed, and ownership.
  • Drive automation initiatives to reduce manual workflows and future dispute volumes.
  • Prioritize team resources based on risk, data analysis, and shifting stakeholder needs.
  • Ensure financial integrity and accurate execution of dispute and finance operations.

Requirements

  • Minimum 8 years of experience in data-driven operations, disputes, or specialized support.
  • 3+ years of people management experience.
  • Strong Excel proficiency and ability to validate data-heavy claims.
  • Strong analytical and communication skills with the ability to explain complex data to technical and non-technical stakeholders.
  • Ability to balance contractual obligations with partner relationships and business goals.
  • Exceptional English fluency for high-stakes internal and external discussions.
  • Detail-oriented, hands-on, and able to navigate ambiguity while delivering speed and accuracy.
  • Experience in B2B partner operations, vendor management, or payment disputes is preferred.
  • Working knowledge of SQL and data visualization tools such as Tableau is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

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