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Tech Support Specialist

11 hours, 4 minutes ago
United States
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
CRM Salesforce
Apply Now
Advocate

Advocate

Advocate provides comprehensive assistance to workers in navigating the Social Security benefits application process, offering expert support to determine eligibility and streamline the collection of medical records to expedite claims for disability be...

Internet Software & Services
1-10
Founded 2015
View All Jobs 6

Description

  • Diagnose and resolve day-to-day technical issues involving e-signature integrations, workflow status updates, and file processing problems.
  • Monitor daily reports and logs to identify and address errors.
  • Serve as the first line of support for internal teams experiencing operational technology issues.
  • Escalate issues and coordinate fixes with engineering when needed.
  • Set up accounts, access, and tools for new hires.
  • Maintain software licenses and user permissions across platforms.
  • Provide basic IT support for staff, including email, Slack, Salesforce, and similar tools.
  • Analyze recurring issues and implement process improvements to prevent future problems.
  • Collaborate with operations and engineering to design scalable, reliable systems.
  • Create documentation and internal guides to support troubleshooting and onboarding.

Requirements

  • 2–4 years of experience in a technical operations, IT, or support engineering role.
  • Strong troubleshooting ability across SaaS systems, including CRM, workflow tools, and integrations.
  • Comfort navigating and fixing issues in Salesforce or similar platforms.
  • Basic IT support knowledge, including identity management, access provisioning, and device/software troubleshooting.
  • Ability to thrive in a fast-paced, mission-driven environment.
  • Problem-solving mindset with a focus on both fixing issues and preventing them from recurring.
  • Detail-oriented approach with the ability to see the bigger picture when designing processes.

Interested in this position?

Apply directly on the company website

Apply Now

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